McDonald's — Restaurant in California

I was in the drive through sunday morning to just get a coffee. Normally on the app when I order the one dollar coffee deal , there is no up charge for the caramel, At least at other locations this has been the case. While I was ordering I noticed I was getting charged an extra dollar seventy for caramel and so I said oh normally it doesn't upcharge me for that. The employee was a young man, He had an attitude and his voice and told me that I was wrong. And gave me a long "oookaaaayyy" in a sarcastic tone when I told him I'll check the app to see if it upcharges me there. In this case yes, I was wrong. Their particular restaurant does up charge, which is weird because here I am at in goleta with my coffee and no upcharge. To sum it all up regardless if I was wrong he shouldn't have...

Food is fine but this particular restaurant uses the "upcharge' technique. For instance, order a breakfast combo and ask for the small coffee which is advertised as coming with the the meal. They will give you a medium for an additional .50 cent fee. They will tell you stray to your face that they do t have small. Another example, I ordered a Bacon McDouble, medium fries and a medium coke. $9.00. $9.00? That's more than the Quarter Pounder with cheese combo. How did I get there? Because they were giving my large fries. Is this a big deal? Yeah, it kinda is. Questionable business practices at best. Something like this comes from the top down. Moral of the story is, ask questions when they give you your total. Sending this review to the corporate office. Ojai McDonald's.. ...

Everything wrong about this location comes from corporate forcing changes on all of the McDonald's nation wide. The original version of this location had so much personality and 80's charm, but then upper management made them put in the touchscreen kiosks and made it look like a factory. Don't judge the staff too hard for this, they do the best they can in this fast food rat race. It looks like it's a pain to work there anyway.

Maybe since the change the food quality has improved, but it's McDonald's. It's just nostalgic and fast cheap food. As a matter of fact, I've never been there when the McFlurry machine was broken, so can confirm, it has a functional McFlurry machine most days...