Monk's Charburgers — Restaurant in California

Monk’s Charburgers: A Disastrous Experience from Start to Finish

I recently decided to try Monk’s Charburgers, driven by some good reviews and a craving for a decent burger, but boy, was that a mistake. From the moment I walked through the door, I knew something was off. The atmosphere was uninviting, with the dim lighting and uncomfortable seating making it feel more like a cramped fast-food joint than a place to enjoy a relaxing meal.

The staff wasn’t exactly warm or welcoming either. After standing near the counter for a few minutes, I was finally greeted, but the interaction felt rushed. The young woman behind the register seemed uninterested and distracted, barely making eye contact, and it took far too long for me to get my order placed. I wasn’t expecting a five-star service experience, but a little bit of friendliness would have been nice.

When my burger finally arrived, I could barely tell it was fresh. The patty was dry and flavorless, and the bun was stale, almost like it had been sitting out for hours. I could tell they didn’t care much about quality, which made me question their food preparation practices. The fries, which I was hoping would be a redeeming factor, were limp and soggy. It’s as if they were cooked days ago and reheated just for me. Honestly, I've had better meals at fast food chains that I didn’t expect to impress.

As for the ambiance, there wasn’t much to say. The noise from the kitchen mixed with the loud chatter from other diners created an unpleasant, chaotic environment. And don’t even get me started on the cleanliness. The tables were sticky, the floors were littered with crumbs, and the bathrooms were a complete mess. For a restaurant claiming to offer a casual yet enjoyable dining experience, Monk’s Charburgers was failing at even the most basic levels of service.

But the worst part? The napkin dispensers. Yes, you read that right—the napkin dispensers. I’ve never been so frustrated at a restaurant over something so trivial, but let me explain. After finishing my meal and needing to clean my hands, I reached for the napkin dispenser. To my utter disbelief, it wasn’t dispensing any napkins. I tried and tried, yanking the lever like a madman, but nothing came out. I tried again and again, with the dispenser making these annoying, half-hearted clicking sounds as if it was mocking my desperation. I waited for a staff member to come by, but they were nowhere to be found.

It was like the universe had conspired to make my experience as miserable as possible, and this was the final nail in the coffin. Not only did I have to leave with greasy hands, but I felt completely unheard and neglected. If they can’t even keep something as basic as napkin dispensers functioning, how can I trust them with anything else?

To sum it up, Monk’s Charburgers is a disaster from start to finish. From poor service and bland food to a dirty atmosphere and broken napkin dispensers, this place is one I’ll never visit again. Do yourself a favor and find somewhere else to eat. It’s simply not worth the...

UNSANITARY FOOD HANDLING.

I walked in and placed my order and there was no cashier so the cook rung me up, punching it in on the register screen. The regular cashier then walked up to take my payment. The cook went directly from touching the screen to handling the food with his bare hands.

I spoke to the manager about what he did, short haired blond pony tail lady all in black. She got defensive and told me ‘but did he touch the money?’. I told her and that her screen is still filthy and why. Again, ‘did he touch the money?’. She couldn’t come up with any other response for me.

What else are you people hiding? Anyone with half an ounce of common sense knows that touching the order screen is the same as touching money and credit cards handled by booger fingers, sneezed in, coughed in hands. I went home and ate what he didn’t touch and threw the rest of their crap in the trash. I have been going there for years and won’t be buying their food again.

I’ll have to ask my restaurant owner friend if this is something that should be reported and where...

Since this place is down the street, the stars are more for the convince.

The drive thru is really kind of scary, hah. Be careful as you try to walk in since it's near the drive thru exit.

The food here is like any other joint. Nothing really too impressive. Same sorts of food that are anywhere else - hamburgers, breakfast stuff and Mexican.

The one take away for me is the service. It hurts .. I would rather drive an extra mile and go somewhere else.

I mention this because my husband and I ordered some breakfast burritos and waited, and waited. After about 20 minutes, I asked and they said it was coming. Kind you the drive thru was cleared. It seemed that drive thru was taking priority. Meh.

So the breakfast burritos were ok. The cheeses that they use have a taste of American cheese rather than the Mexican shredded cheese. The salsa was ok but the cheese over powered it and honestly, I didn't want to finish it.

So yeah, save your money and go elsewhere. Unless you're trying to recover...