disappointment in mangers responce We had a bad experience at this restaurant once before, but because it was a place I frequented as a child while traveling I decided to give it another try.
This time we order three burgers, a sausage sandwich ,and an Alfredo dish. While dining I initially wrote my review and posted it all three burgers were burnt. Upon reviewing our receipt we noticed it said med-well listed for the burgers. Still I wished the server had asked how we wanted them cooked. I would have chosen medium. On a positive note the sausage sandwich was very good and the Alfredo was a hit -my son who ordered it loved it.
After paying our bill In full, I politely asked to speak to the manger-not to complain or ask for anything free- but simply to suggest that the servers remember to ask customers how they'd like their burgers cooked. The manger asked me to wait, then she returned and said she was issuing us a refund. I explained we didn't need or want a refund. I just wanted to offer helpful feedback for future guest.
What happened next shocked me. The waiter immediately approached us. Looking distressed, the manger scolding him right there in front of us and the other customers. He even pulled money from his own wallet to offer us a refund. I told him it wasn't necessary -we had paid in full- and I appreciate his apology.
Even after he walked away the manger continued to tell us she went to the back and blamed him and had already yelled at him. As someone who has worked food industry, I know it's not only unprofessional but illegal to make a staff pay out of pocket for dissatisfied customers. I never intended for anyone to be punished. My goal was simply to help improve service. If the. Manger truly wanted to turn this into positive experience, a better gesture would have been offering us a discount or a reason to come back. Instead, Rosa mishandled the situation and created a more uncomfortable environment. For both us and her staff who all witnessed it. To be clear I rewrite my review because although the food was mixed some food some disappointing, but the way the staff, especially our waiter was treated was far worse than any issues with the meal. If I had know how this manger treated staff I would have simply left my original review and walked away.
My hope is the owner of the beloved iconic place reviews the actions of the manger and speaks to the staff about their treatment and makes corrections needed to make this...
Read moreThis place was a disaster! I had the cup of Pea Soup, priced at $5.50. It was creamy, well blended and flavorful. It came with a couple of mini rolls, that had cheese on them, which was good too. So I was looking forward to the main course. Everything went downhill from there. I ordered the Pot Roast, which is listed as a favorite and popular dish on the menu. It was terrible. The meat was dry, mealy and topped with a gravy which was too thick, tasteless and starchy. For $ 16.00, I had to return it. I then asked for the Meatloaf. The meatloaf was not any different. Thin sliced, there was absolutely no flavor and it was covered in the same tasteless starchy gravy. The so-called freshly made mashed potatoes was too dry and too thick. I asked for the red cabbage for the vegetable and it was pale in color, not very appetizing to the eye and not very flavorful. I then asked for their mini apple pie to go. When I got back to my truck to eat it, that too was a big disappointment. The "crust" is really some type of dough...not pie dough. Mushy and not fully cooked. The apple filling did not taste very good and some of the apples were not fully cooked. I wound up throwing it out! My bill came to $31.00 and quite frankly I felt insulted and cheated by having to pay so much for lousy food. I complained to the manager who took 10% off my bill. I wasn't expecting not to pay anything, but the manager wasn't too enthusiastic about giving me the discount. I don't mind paying good money for dinner, but the food has got to be good! The service was so-so as well. A couple of times I could not find my server. They drop the bill on the table then run. I would too. You have to go up to the counter to pay, instead of the server processing your card and leave copy for you to sign so you can leave. I had to wait in line to pay my bill, which is annoying. I would not recommend spending your hard-earned money here and I will never return. The building is quite nice, resembling a Chateau somewhere in the Austrian Alps, complete with a an operating Windmill. Too bad the food did not match the ambiance of...
Read moreIf you happen to be in the area, this is a is must stop roadside attraction at least once in your lifetime. It's located in Santa Nella right off Interstate5. The building is designed in a traditional Danish style architecture with a functioning windmill that stands roughly 77 feet tall. Back in 1976, when they first opened, it was the first of its kind. Currently, there is a restaurant, bakery, bar, and gift shop.
Their signature dish is the namesake -split pea soup. It's vegetarian. They even have an AYCE split pea soup offer for about $17 that comes with bread rolls and choice of drink that includes a milkshake option. There is even a breakfast AYCE option of pancakes. The restaurant menu offers breakfast and lunch/dinner entrees.
The bakery is a hit or miss. The past times I've dropped in over the years, most of my selections were hard and stale. The cookies are more on the hard crisp than soft moist. The best bet for consistency are the Danish pastries.
The gift shop is fun. It has loads of kitschy gift items, snacks, and branded merchandise. They sell bags of the split pea soup contents with the recipe & cooking instructions. If actual cooking ain't your thing, pick up a can of the classic soup.
The bathrooms were built to accommodate a large amount of travelers. They encourage folks to come on in to use the restrooms with no pressure to...
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