River City Brewing Company — Restaurant in California

We got to RCBC at 3:30pm on a Friday afternoon. It wasn't busy and we opted to sit outside when there were only 4 tables seated when we got there. Our server didn't even come over to my wife and I until 3:55 and we didn't get our beers until 4:23pm! The beer was good but the service from our waiter was slow!

We had long finished our pint size beers and we had to flag our waiter to ask for the check at 4:45pm. Seven minutes later our waiter came back and asked if we wanted another beer... ugh! We asked for the check like ten minutes ago! At 4:55 our waiter finally came back with the check and... it was wrong. We had two pint beers at the happy hour price of $4.00 a pint. Should have been $8 plus tax! The beer was charged at the regular price and he added on an order of the Happy Hour egg rolls. Seriously!!! It takes a lot to get me frustrated but at this point I'm getting mad. It has now taken us an 1hr and a 1/2+ for two beers!

The waiter took the check back to have it corrected and what do you know, it took him a while to get it fixed. The hostess asked if we needed anything else at 5:03 and we expressed in a firm voice that we would like our check so we could go! At about 5 minutes after 5pm our savior Beth, a manager, finally arrived and asked how we were. She had just come to work. We told her that we had been there since 3:30pm and all we had were two beers and just trying to go. Beth was awesome and took care of us right away. Thank you so much Beth for the wonderful customer service! I am giving this review 4 stars just because of her attitude and willingness to help! While our server made this a bad experience we don't let one server ruin a business for us. I hope he is able to get better training to handle customers better and more efficiently because everyone needs a job somewhere and they should be able to do their job to the best of their ability. The next time we come back we'll go straight to the...

This place is normally on point. However, the setting for today was very disappointing with poor customer service. Beers were ordered with the bar tender just fine. (A description of the beers on the menu would be nice) Order food, food comes out and missing one piece of fish on one meal, ok no worries manager stated one is cooking and will be out soon. Fish comes out and I see an employee who is taking a break (eating) at the bar grab the fish and walk over near us. Sees two guys one who had ordered a fish and chips and states here is your fish. I tried to get her attention by stating hey that’s for this table, and stop when I see the man grab the fish with his hand off the plate. AWESOME.

15ish minutes later I finally get the attention to the hostess and explain what is happening she goes away finds the manger and tells me sorry we are cooking a whole new order, no we don’t want a new order and we are done eating at this point. Please get me a manager. “Sorry my manger is busy right now sitting down with people and said is it urgent” YES we have waited for food we have finished our food and your asking me if this is urgent YES you have unhappy customers who’s meal didn’t get completed.

Hostess comes back and states my manger won’t let me interrupt her right now and walks away.

Manger finally comes over and says I am sorry we have a new meal cooking. NO, we just waited for over 25 minutes to get you to come over to fix this take this off my bill and bring me the bill so I can leave.

I can over hear manger say I have two unhappy customers over there, while the break chick states well I didn’t know. Well maybe you should have checked and not stopped at the first table because you saw fish and chips!

Won’t...

I tried a weekday lunch in July 2016 and was looking forward to RCBC reopening in Carmichael. The drinks were very good, bartender was friendly, and place looked cool; these were the pluses. Ordered buffalo wings and fish and chips. The look and texture of the wings' skins were rubbery and pale not crispy nor flavored in much sauce. The sauce was watery thin and barely any of it could hold onto the wings. I couldn't eat the exterior and basically forced eating through the interior although it wasn't really tasty. The fish and chips were barely editable. The crust looked good but one bite and the fish itself tasted mushy; I couldn't eat any more. The fries came out stale looking and tasted like they'd been sitting under a heat lamp. Sorry but this is a true experience. I'll give it that this may have been an off-day for the kitchen but if they'd just looked at the fries and wings and have test tasted the fish before opening, I'd think they'd know better. The place was less than a third full and yet there were at least six wait staff and a maitre d'. Most of the wait staff were standing next to the bar horse playing in between infrequent services. There was an older woman who appeared to be an owner helping out but she didn't seem in control of her staff and the place started feeling more like a high school hangout rather than a Milagro restaurant as there became less to do. I do hope RCB succeeds but I suggest having your staff reserve their discussions and play (which is fine) to somewhere not in ear shot of your guests and to test tasting the food before beginning service and please change your buffalo wings...