I am a resident of Ben wheeler so a big supporter of local businesses and was excited that this place had new owners so decided to finally give it a try. My husband and I took another couple there this evening about 6:30. We were seated right away but sat about 20 minutes before we were acknowledged. When we were acknowledged by a gentleman, he took our drink orders and appetizer order. We got drinks and appetizer in about 15 minutes and then waitress took our order. Now keep in mind the menu is very small. You have a choice of hamburger or chicken fried steak or 3 sandwiches and 6 appetizers, that's it! An hour and half later our dinner was still not served as we sat and noticed other people getting served that arrived after us. The restaurant was not crowded but obviously was short of help and a large table had arrived just before we did. Here is my complaint...not the wait...not the service..not the food..my complaint is the communication. Apparently they were down a cook and I feel like you need to let us know that there is a hour and half wait for food and give me the opportunity to stay or leave. We decided to leave at 2 hour wait for hamburger and walked across the street to the forge, was seated..served and had an amazing dinner and the place was completely packed. So, with all that being said I will never consider going to the Moore store again and won't support or recommend it to anyone I know..good luck..I hope...
Read moreWas a favorite until small town collaboration kicked in and we were not served. My Wife and I had been at Moores . Service was horrible, the waitress never sat us, we had to seat ourselves, I had to go to the bar to get two waters. Waitress finally appears, we order one mixed drink, macaroni and cheese bite and sandwich. Cheese bites and drink comes but no sandwich. We call over lackluster waitress who denied we gave order and manager comped our meal. I left a 6 dollar tip and we walked to the Forge. In the meantime, the folks at Moores called over and told them not to serve us out of pure spite. Dawn the Manager at the Forge would not serve saying 'once a call comes in we cut you off'. Really. One drink and mac and cheese bites and we are 'cut off'. No this was collaboration between these two businesses and retribution for complaining about poor service at Moores. I knew Brooks Gremmels well and he would have flipped out over this. I made sure the family knows because if they did this small town b.s. to us, they do it to others. There are repercussions to actions. So my review to you dear reader, is order and if they provide terrible service, heavens to mergatroid don't complain, the small town staff at either restaurant will cut you off. And for the record we were not intoxicated nor had anything before we went in. We will never be back. Enjoy Ben Wheeler but...
Read moreNice atmosphere.
Overpriced for what it is.
Food was relatively bland. Onion rings and chicken fried steak both overcooked.
Service was mediocre. Restaurant was almost empty but the server forgot to put our order in to the kitchen because she was "so busy". She was relatively attentive but brusque and not particularly friendly. After waiting about an hour for our food there was no attempt at customer service (no offer to comp an appetizer, throw in a dessert, etc). In fact we still got charged 50 cents because my son asked for bbq sauce to go with his chicken tenders. Not a big deal to pay the 50 cents, but who charges for sauce with chicken tenders?
Anyway, service aside it is still overpriced and food wasn't great. Not terrible, but the Dinner Bell in Van is...
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