Starbucks — Restaurant in Cape Coral

Customer service. Recently left cell phone. On Monday, Dec. 2, around 3:30 pm: Her coffee was scalding and had to add cream in order to drink it. She left her cell on the counter while adding her cream , went home (over 1/2hr drive). Immediately noticed her phone was missing. Called the store twice, only to be told the phone was not there, twice, surely by the same rude sounding person. Upon checking location with GPS, it was reported to be at your address. So: a return trip was made and the phone was located by the customer on the counter, in front of the barista. I know it was not her job to locate the missing phone, however, the courtesy of doing that would have been greatly appreciated. Courtesy ? Kindness? Humanity? Caring? Maybe this person deserves to have her job replaced...

I was referred to this location by a coworker after having some issues at other Starbucks locations. I decided to stop in and I'm glad I did. These ladies are awesome! The customer service is great. They seem to really know their customers. They call most of the customers by name when they walk in and know their drink orders before they even ask. They remembered my drink order after only a week of me visiting. They ask you how you'd like your coffee and they actually make it that way. My drink comes out perfect regardless of who's working. The ladies seem to be well trained and work well as a team. The Starbucks on Daniels & 41 is horrible and so is the Starbucks in the Forum and I will not go back. Ladies keep up the...

Baristas here are unbelievably rude. The barista who was taking the order couldn’t hear well, and I don’t fault her, but she kept loudly saying “HUH??!?” instead of something more polite like “could you repeat that for me?,” “pardon?,” “I can’t hear you very well, do you mind repeating that?”. My sister was past the speaker and just giggled about it because she just got yelled at for no reason and it is odd the barista was not polite. At the window, a different barista irritably scolded her and tried to correct her for just giggling about it. I understand she isn’t completely in the right, but for an adult to aggressively try and correct a minor who meant zero harm is absurd. This location has two baristas who...