Subway — Restaurant in Carlisle

Let me start off with. Mistakes happen. I totally understand. 4 mistakes on 1 order with only 3 sandwiches, cookies and drinks and a chip is excessive! The final reposnse I was given by the 17 year old Manager on duty tonight was "We're teenagers." 1st mistake was my sandwich was charged as a 12 inch, but made a 6 as ordered. I asked how that happened. The young lady at the window said,. "well we write your order down and hand it who makes them. Ok, so why was it wrung up wrong by you who took my order? She responded with that she can't do refunds and it would take 2 days for management to do it. They could just just make the other half. I opted for my sandwich to have the other half made, because that was the only option at this point. I get my order and I drive away. Then I find I'm missing my son's cookies. So, I call and let them know my husband will come pick them up soon. I get home and my husband's chips are missing and a drink ordered with no ice has ice. At this point I call again. I'm pretty frustrated now as I explain my situation. The young lady on the phone says, "well you can come back and get the stuff." As I proceed to ask her who the manager is she says it's me. Ok, Manager, please tell me why if you're there, you were not advised when I needed a refund at the window? Also please tell me why this many mistakes were made with 1 order? She stated she didn't know because she was somewhere else. She had answered both my calls so I can assume she was by the phone. The said manager wouldn't accept responsibility for the mistakes made. Didn't offer an apology, only offered for me to come get my stuff or a refund that would take days while saying it was her family's business and 1 of them would have to do it. Please tell me why you have people (in this case teenagers) working that have no ability to fix issues/mistakes as They make them?? This reflects very poorly on your business. My husband was given attitude by the manager upon pick up of our missing food as well. Please train your employees better interpersonal skills and PLEASE stop having your 17 yr old daughter be a "Manager". If you want your order done right, drive to the...

Went up to subway tonight to get dinner for my husband and myself. Ordered my husband's sandwich first, the begin placing my order for my sandwich, halfway through ordering my sandwich the girl taking my order was laughing and more concerned with joking with the other person working. I got my order and drove home. Gave my husband his sandwich it was perfect. Sat down and opened mine. It was the wrong bread, and untoasted when I asked for it to be toasted not just warmed up. So naturally irritated with my order. I called up to the store and spoke with the girl who took my order and informed her that my sandwich wasn't toasted. She responded to me saying that they had warmed it up. I told her that I just didn't want it warmed up but toasted. She said she didn't realize that. Well perhaps if she had been paying attention when I was placing my order she would have made sure that it was toasted. I asked if I could bring my sandwich back to get the right one. She told me they warmed it up and there wasn't anything they could do about that. So I asked who the manager on duty was. She said she was and that there wouldn't be any point in coming back up there, because they were now closed. I asked for the actual store manager's name. Well Teresa I'll will coming up there in the morning to have a discussion with you about your employees and about changing your hours for your store on the website. Since it states this store is open until 9pm. I spent ten dollars on a sandwich that I can't even eat or enjoy. I will not come back to this location if this type of service is acceptable. Think I will make a complaint to the district...

If I could give the staff at Carlisle subway a negative 5 it would still be too much credit for horrible service! I asked for two very simple sandwiches to be made. There were at least 4 employees, no one else was in the store at the time and still was rushed through with poorly made sandwiches. The first sandwich was a 12 inch tuna fish on flatbread, with 4 very small scoops of tuna, an excessive amount of mayonnaise and mustard was applied. Could not even see the tuna fish or taste anything but the mayonnaise and mustard. Because of the overwhelming amount of the Mayo/Mustard it soaked through and tore the soggy wrapping. The second sandwich, a southwestern wrap was wrapped into a ball, shoved into a piece of paper, stuffed into the bag with the other so called sandwich. Thank you Miss McKenzie for the Quality service! The staff of high school kids were more occupied socializing with each other in the back room then making a proper sandwich for paying customers. I would expect better service from the most expensive subway in Iowa. Maybe if there was an adult at this location to supervise these high school kids, customers would be better served! Lesson learned, will go to Casey’s: for their much better sub sandwiches from...