Subway — Restaurant in Carrollton

I made an online order on December 2023 and had the most unsatisfactory customer experience with Subway. I placed an order around 6 PM and drove 15 minutes to the store. After arriving to the store, I received a call from the store they want me to cancel my order online. I checked the app, I checked the website, there is no way to cancel the order? Basically, I was charged for an order I never was able to pick up. Despite this situation, I decided to go to another location and I decided to place a 2nd order at this store at 7 PM. This review is for this store. When I arrived at this store, there was no Subway workers onsite for about 45 minutes and I was waiting outside in the cold to pick up the order. No manager, no employees, and no phone call answers. An employee did end up returning from McDonald's next door confirming they had an employee who didn't pick up his or her shift properly. Rarely do I have a problem, but I was pretty pissed with this experience to be frank. I had to drive around 4 different ways to end up locked outside an unattended Subway and waited about 1.5 Hours for my food to finally get made around 8 PM.

Order 2EF31FBD-7C &...

Management changed a several months ago if not a year, they've gotten every one of my online orders wrong since then. Usually leaving off deluxe or double meat/cheese entirely, as well as not including addons such as avacado or bacon which altogether can add up to several dollars.

The only time I was able to get even close to a correct order in months was when I called and reiterated my online order to them.

I thought I'd try them out again today after not bothering for so long, and unfortunately a few months has not been enough time for them...

Walked and right away noticed that the workers were of the not so intelligent type of people. Made my wrap wrong and after having been on the toilet for 3 days I also have to assume they didn't properly store and rotate the food. I should have listened to myself and walked out. I would not recommend anyone going to this location until weeks past a staff change. Unfortunately you can't sue for time missed but hey thanks Subway for the...