Pizza Hut — Restaurant in Carson City

To start with, I want to make everyone aware that this pizza hut opens at 10AM (as of 4/25/2024) rather than 9:30 as the Pizza Hut and Google Maps claim. Take this into consideration if you plan to order or dine in.

I used to eat here when I was a kid when my mother worked here as a Hostess. Back then, Pizza Hut was a classy dine-in parlor like Round Table Pizza. When I noticed that Pizza Hut gave up on its exclusive order out business model to reincorporate dining areas in its restaurants, I was interested.

I ate Pizza Hut back in the old days and even after they switched to order out only. Depending on the location, the quality was maintained, but some Pizza Huts fell into disgrace.

Now the chain is dying as a result of focusing on order out. The quality of food would inevitably fail. That's because the staff didn't have to face most upset customers, because most would refuse to drive from their homes when they ordered online to start with.

That having said, Pizza Hut is on the path to healing now that they're dine-in again. The pizza I had today, though it had one problem that I will explain, I'm rating the experience a full 5 stars because I like the direction the chain is going now and the food was good.

As for the negative, I ordered easy on the cheese and extra sauce and got normal levels of cheese and almost no sauce in the center, but despite this, the pizza still had plenty of flavor, possibly due to how many toppings he put on my pie. The toppings are high quality too, with a few exceptions.

First off, they do NOT use canned mushrooms. Like you would find at Round Table, they use honest to goodness fresh ones. The tomatoes had plenty of flavor, the ham, bacon and onion were quite good. The pepperoni felt like the cheapest ingredient, very thinly sliced and given how many toppings there is on the Ultimate Supreme (modified some), they couldn't crisp up. But that doesn't much matter, since we have pepperoni flavor, Italian sausage, olives, green peppers.

All in all, the flavor was good and the pie satisfying.

Everyone should give this classic pizza parlor a shot again. They are on the right track...

Mine was Order no. 52 on the night of 17 MARCH 2023. Not only was my order fulfilled poorly, the quality of the food I ordered was not up to the usual standards of quality, and specifications that Pizza Hut has normally fulfilled.

I ordered a hand tossed pepperoni and jalapeno pizza, light cheese, and received an overcooked, brittle, dry thin crust pepperoni and jalapeno pizza, the pepperonis cooked to a crisp, with too much cheese and no pizza sauce.

The Pizza Hut, the manager and manager in training assured me that they would replace it that evening, and the new pizza never arrived. I will be calling this morning about that replacement.

It happens on rare occasion that this pizza hut provides less than satisfactory service, but this was especially heinous. They were busy, and I get that, but they speed in which they worked caused poor quality in the food, the experience, and the two additional pan pizzas I ordered for my kids were so poorly put together, the ingredients were less than what was ordered, and bunched all to one side. The boxes were soggy, and smashed.

This is a 1/5 star experience in what is usually a 3 - 3.5 quality establishment. Apparently satisfaction is...

I ask anyone reading this to never order pizza hut again. Very bad experience. Talked to a woman when I ordered my food. When I decided to cancel the order cause I didn't have correct change she asked me why I even ordered it. I called the store and a woman answered. I asked to speak to the manager and she proceeded to tell me she was the only one working at the time. So I called Corporate Pizza hut. In the middle of the conversation I asked the Pizza Hut representative to hold on why I answered the door. I proceeded to answer the door and get my Dominos Pizza. When I picked the phone back up after carrying on a conversation with Phil from Dominos who delivered my order, the phone was dead. So I called back and talked to Mickl G. I immediately asked for his supervisor. He asked me my name repeatedly and the third time I gave it to him because he said he couldn't connect me without my first and last name to his supervisor. After I gave him my name he asked me how he could help. I said give me your supervisor. He never did. I finally got frustrated and told him I was going to contact Jack in Pizza Hut Corporate office and he should proceed to find a new job. Then I hung...