Cafe Soul Cups — Restaurant in Cary

I ordered a fruity pebble mochi donut and a Blue-Green matcha latte which was a featured menu item on the menu outside the door. It said it contained Butterfly Pea Powder, which I drink at home for the health benefits and also because I love the beautiful blue colors it creates. The mochi donut was delicious; the texture reminded me of the ones I enjoyed from Liliha Bakery in Hawaii. But when my drink order arrived, I noticed it was just the normal green and not the blue that comes from the butterfly pea powder so I asked if it was the Blue-green matcha and she said “No, I thought you said blueberry”. Not only am I a very clear speaker, but “blueberry” is not a latte option nor a matcha option - it’s a “fruit-ade” choice for lemonade or sparkling water. Only a confused person would ask for that. If she misheard “blue” then why would she assume I ordered a weird matcha request rather than the actual matcha drink that contains the word “blue”? And when I said I ordered the Blue-Green Matcha item she just looked at me with dead eyes and took the drink. When she handed me the new one she didn’t smile or apologize for the extra wait - which is typical when providing courteous, friendly service. It’s so disappointing to receive poor customer service from rude people working in...

I am beyond furious. My sister and I wasted over an hour driving to this disaster of a place just to get robbed blind and treated like we didn’t exist. We ordered two coffees (one literally tasted like dirty water), three hotdogs, and a sandwich, and somehow that garbage came to $55. Oh, and surprise, the prices in-store magically don’t match what’s online. We waited an hour and a half for food that never even started being made because they straight-up FORGOT about us. How do you forget a paying customer? We then had to wait another 30 minutes for them to actually make it, and even then they moved like they were in slow motion. They were so understaffed it’s almost laughable, except it’s not, it’s pathetic. And yes, the food was “decent” in the same way a gas station hotdog is “decent” when you’re starving, but nothing, I mean NOTHING, was worth this nightmare. The staff’s favorite phrase seemed to be “I’m so sorry,” like a broken record, as if repeating it would magically make the experience less infuriating. I wouldn’t come back here if you paid me, and I wouldn’t recommend this place to my worst enemy. If I could get my money back, my time back, and wipe the memory of this joke of a restaurant from my brain, I would. Worst....

I've been to this place a couple of times in the past, because it's the closest coffee shop to my house and there are just not many coffee options in west Cary. The line has always been an issue and service is slow, but this time I went there in the early morning and there was no line but the guy at the bench was just making coffee and ignored me for about 10mins. I had to ask if there is someone to take my order. Then the cashier finally came. I specifically asked that I need 3 small boxes with 3 donuts in each since I wanted to give as a gift for friends. The cashier said they ran out of small boxes, but have bigger ones for 6 donuts. Although not ideal, I accepted putting 6 donuts in the big box. However, she did not give me the box for the remaining 3. She found a tiny, fragile paper bag, the size of which would only fit one donut, but she squeezed all 3 in it. I asked for a bigger paper bag or a plastic bag, she said they don't have neither of those. I asked for another box. She refused saying the big box is expensive. Well, it's not my problem that you ran out of small boxes. The way the staff refused to be accommodating to customer's need is very disappointing and all these happened when they were not...