KFC — Restaurant in Casper

Went to the website of this particular location. There was quite a disparity between the prices listed online and prices on the panel. So, I called, asked for a manager, and chose an item for pricing. Listed on the site, for this location, was a price of $9.99. She told me it would be $10.99...a dollar diff but acceptable. Upon visiting the location not only was the item not on the panel but the manager who came to the window said it would be $13.49, and asked me who told me that. She said there were often disharmonies with online pricing...WHY? I got back to the hotel and found that, even though the site lists an option for online ordering when you attempt to do so you are bounced out of the specific site for this location. I showed her the site item and price and she apologized for what she called a mistake by the previous manager. I asked her to give me the price listed on the site for this specific location and she said, "No, sorry.". I said I was more than willing to pay the extra bucks and she again stated the price was $13.49...even though, again, the listed price for THAT location was $9.99. We know what this is...naked lying to get you to show up and then spend far beyond what you expected, a common practice for franchises to get around national policy and screw the customer. I said I would leave a review and then asked her name... amazingly she said she wasn't allowed to give her name. So, I got back to the hotel, called the store, asked the hours for today, and then whom I was speaking with. I guess the 'can't give a name' policy only applies to customers at the window, because I got a name...so I call the BSiest of BS on this KFC. And I like the food and service here, but obviously the owner would rather profit from lying than maintain a sense of...

I had high hopes that this KFC would redeem the brand for me, but it disappointed me. I ordered the Chicken Tenders 16-piece meal. It came with eight biscuits and four sides. I didn't want mashed potatoes and gravy, so I purposely ordered corn, coleslaw, macaroni & cheese, and French fries. I live two-plus hours away, and any mistakes have to be accepted. Imagine my SURPRISE when I lifted the box of biscuits out to get to the chicken underneath but found a dirty, used glove on top of the chicken! I was so shocked that I skipped checking to see that the order was correct (it wasn't). I hardly knew what to write after that. In short, they put two packets of butter in the bag for eight biscuits. There was one spork, many napkins, and mashed potatoes and gravy. There wasn't any macaroni & cheese! One order of French fries, corn, and coleslaw. It was very disappointing that the breaded chicken was mushy instead of crisp. I got all of this for $50+, and no drinks included. For the exorbitant cost, I expected the chicken to be crispy; that IS what they are known for. I expected my order to be correct, and I didn't expect to find dirty used gloves in my order. I won't be back to ANY KFC after this. I have left reviews from different KFC restaurants, and none scored well. Take my advice and get your crispy fried chicken from...

KFC in Casper Wyoming, What a rip off charged me $18 for 8 small chicken tenders that had more breading than meat and $6 for French fries, all I ordered was a 8 piece chicken, french fries and 4 biscuits they charged me $32 for that its absolutely ridiculous I could have gone to a nice restaurant and had a steak dinner for the money they charged me, oh and the prices online were half what they charged me when I told them that I was told they don't honor online prices instore so I thought my order was half that until I picked it up and yes i ordered online if I'd known they were going to charge that much i wouldn't have ordered from KFC I'll never go here again I hope my review will help other people not get ripped off the way I did especially if you order online I've never known a store not to honor online prices their scamming and robbing people, they have no right to be in business at all. I'll definitely be trying to find the number to the corporate office to call a request a refund and report this location for...