Starbucks Coffee Company — Restaurant in Casper

For some reason, this Starbucks just seems to have the LEAST friendly staff of any other location I’ve been to. No matter how far out of my way I go to be warm/smiley/bubbly hoping that it makes their day just a tad bit brighter and hopefully in return they’re in a better mood next time I see them …. I continue to fail miserably at lifting their spirits, it seems. My drink is almost always not full. This photo is a drink requested without ice, so that may be the reason for this cup being short but my drinks are almost always not full. First world problems, I tell ya. ;) Heaven forbid you politely and graciously tell them something in your order is incorrect!! You will get the hardest eye roll of your life and a very rude response. I try to just keep my mouth shut at this store so as not to upset them further. However, even when I’ve tried to sweetly correct them from accidentally charging me too LITTLE …. I’ve inadvertently brought the scorn upon myself….. more than once! 😳 :( Oh, and don’t even bother trying to get whipped cream on your coffee here. Apparently they don’t do that at this store. 🤷‍♀️ In general, I usually get kind and sweet service workers and it’s an enjoyable experience, so it’s unfortunate that this location seems to just be in a permanent funk. :( I will continue to try to lift...

I got there at 10:00am ordered 1 drink and waited 45 minutes before even asking how much longer, and when I went up and asked the girl at the register with pink hair rudely told me, “They are clearly making a bunch of online orders and yours should be out shortly.” So I went and sat back down for a while then got sick of waiting so I went to ask for a refund, while in line they called out my name after an hour of being there so I grabbed my drink and left only to see my venti cup is filled more than half way with ice and little to no liquid at all, I’m not usually a Karen but when I’m waiting an hour for 1 drink that I pay $10 dollars for I’m going a little more expectations than I normally would, not happy at all!! I really do like the Starbucks on 2nd...

Nothing much has changed at this location the 3 years I’ve lived in Casper. I even stopped going to this location for over a year and gave it another chance. Still Poorly staffed and managed. The mobile app was designed to make the process efficient for both consumer and staff. Seems like every time you order ahead of time it is never ready, this often delays the my mornings. Once I’m out of app $ I will again not give this location money until I’m dumb enough to come again. This entire review was written while waiting in the drive through line we are on minute 16 now and ordered it 35 minutes ago...