KFC — Restaurant in Castro Valley

I love KFC! And food period.... but this location for some reason always tells me that there will be chicken wings in my bucket and when I go home there are none in the bucket. That frustrates me. So yes maybe the first is okay cause I’m thinking maybe they forgot but this would be my 6th or maybe 8th time there and no wings. Makes me disappointed. Especially when you spend a certain amount that you think you should be satisfied. I call the customer service for KFC and the lady that helps me is the kindest person. Thank you for your help. I mean I was glad I reported it and I don’t want no extra chicken but I want this issue to be fixed. I am waiting for the management to call me. But all in all I would say chicken is good. Really finger linking good but the cashier... IDK. Same guy that always says “wings will be in there.” Ya right! That does not happen. At least not with me. So I will be updating this when...

Last time I came to this place was more than 10 years ago and the reason for not going back there again was because the bad experience with the quality of the food . Today went to this restaurant again, thinking time may things around. Quality of their service is still awful, chicken thighs looked like overnight leftovers, and tasted like anything but KFC original, I tried a bite and had to throw all rest away, garbage! What’s worse? They changed my order to a more expensive one! The service guy would not admit it and manager who claimed as the owner came over accusing me of being too loud and this is all my fault! He was looking at me with a frightening expression that I was worried he may jump out over the counter and beat the hell of me! It was a horrifying experience in my entire life in 70 years! Never...

A horrible experience with the staff that worked at the drive through. We arrived 15 minutes before closing, and they didn't have the stock to fulfil our requested order. Would not have been a problem, until they tried to charge us extra for the only cuts of chicken they did have. We made our point that this was their shortcoming and that we should not be charged for it. When we got home we discovered they decided to make their point by dishonestly short-changing us on a few items from our order that we had paid for and were never given. Avoid at all costs, the staff is rude and dishonest. I hope that management is able to retrain their staff, given it hurts...