Wendy's — Restaurant in Catlettsburg

I’d like to start by saying that we eat here frequently. Every time we eat here they always forget something. Never once have I been rude or unkind. I understand that a lot are short staffed right now. But after tonight I won’t be returning. I came through the drive-through. And ordered three meals. 1- 4 for 4(which came in its own bag), one 10 piece combo with baked potato, and a spicy chicken combo with fries. First time thru the drive thru we were in and out quick. It wasn’t busy at all. I realized once I got home the fries were missing. No big deal I live really close. I go back and wait in the drive through and say “hey I just came through and ordered some food and you forgot A medium fry.” He then told me that I didn’t order a combo with that sandwhich. I asked why I received 3 drinks then. He cuts me off before I can say that I have my receipt and tells me to pull around and he’d-replace it. So when I pull around I realize that I’m speaking with the manger. I tried to show him the receipt and he turned around and walked off. Another man was standing in the drive thru and I told him that I understand but this has become an issue everytime we come through. The manger comes back cuts me off and shoved the fries out and says have a good night. If this had just been one time, I wouldn’t be writing this review. But I kid you not everytime they forget something. We never get any utensils or sauces and even sides like cheese cups that we’ve paid for. Forgetting an item is one thing but the manger talking to me the way he did tonight was ridiculous. Avoid this place unless you want treated rudely and your order screwed up...

My experience at Wendy's was incredibly disappointing, and I would strongly advise against wasting your time or money there. The issues started the moment I interacted with the staff. The person at the drive-thru was extremely rude, acted as if I was an inconvenience, and didn't even acknowledge my "thank you." This lack of basic customer service set a negative tone for the entire visit. When I finally got my order, the problems only compounded. First, the order was completely wrong. It seemed like they just threw together a random assortment of items without any regard for what I had actually requested. To make matters worse, several food items were missing entirely. It's frustrating to pay for a meal and not even receive everything you're supposed to. As for the food itself, it was terrible. The quality has plummeted. The burger was dry and lukewarm, the fries were soggy and greasy, and the entire meal tasted like it had been sitting under a heat lamp for hours. The lettuce was limp, the bun was stale, and the whole thing was an inedible mess. Overall, it was a truly awful dining experience. The combination of a rude and unprofessional staff, a wrong and incomplete order, and food that was frankly disgusting makes me question how this location stays in business. Save your money and go somewhere,...

The reason why I gave all 5 star is, I have never had great customer service in many years. I order just one chicken classic sandwich, I was told that there was going to be a wait and was ask very pleasantly to pull up. A few mins went by a young man came out to tell me the wrong chicken was drop but they have the right one down and it was going to be just a few more mins, he offered me anything for waiting but i just wanted my chicken, he was so sincere and apologetic, I did not mind what so ever to wait. Within 2 mins another little older man came out and hand me some chicken nuggets, he was also very respectful and nice. Told him I worked all day and had to skip lunch so those nuggets was great. The manager brought my order out and let me tell you, she was so very thoughtful and kind. Thank you Wendy's in Catlettsburg ky for making great tasting food and awesome Customer service. I think the...