Arby's — Restaurant in Cedar Rapids

I am pulled up to the drive-thru it was completely empty. We were the only ones there. I got to the ordering screen, and I was told to wait just one moment. About four or five minutes later, they got back to me and replaced our order and pulled around. The worker greeted us and took me our payment, and then we sat and waited.... and waited... and waited... all the while being able to look into the window and seeing the workers just goofing off. Someone finally came over to the window and handed us a bag that wasn't even our order, i said this is way too light to be what we ordered, and he's like oh.... sorry boss.... and then we waited several more minutes... in total, we were at the window waiting for our food for 20 minutes!!! They had no one in front of us.There was no reason to have to wait that long.They were not busy at all. And then to get the wrong order at first I mean, how can you mess this up especially when you've taken 20 minutes?!

However they did, we got the right order.However, they did not make the food or drinks as ordered, and the stuff that was made correctly was so sloply put together that there was no way to eat it without making an absolute mess. The lady that was taking our order was in such a rush to get our order that she didn't listen to everything I said. I just can't see how so much could go wrong given the curcumstances.

Edit: in response to the reply from arby's, you sent me a broken link. That's just the icing on the...

Poor customer service, the employee taking orders and at the window appeared to be frustrated already. They were unable to admit their mistakes. After calling and explaining the food I was missing and informing employee that I was just there and ordered and was on my way back for my missing food. I took a long drive back to this Arby's location to fix my order for my now disappointed hungry kids and wasn't able to even though they remembered me ordering 20 minutes earlier and due to employee unable to admit being wrong. Management didn't get up and come see what was wrong with my order until several minutes later. I'm never going back to this Arby's location on Earhart Ln SW again....

I went into the establishment to purchase a sandwich. I attempted to use a completely valid gift card but I was told that the location doesn't accept gift cards. The whole point of a gift card is to convert money into card you can use at a later date. I have used a gift card at this location on prior occasions too. This issue was not due to a system malfunction either. If they don't honor their gift cards it is practically stealing from customers by promising the money they spend on a gift card can be used on another date. On a positive note the staff was very polite about this and I know this problem has not...