Subway — Restaurant in Cedar Rapids

Came here on June 29th at approximately 6:58pm I was ordering subs for my family of 4. After my sub was made,I was asked if I wanted it toasted and I said yes. As they began on the 2nd sub, the toaster tool they use to remove the subs from the oven fell directly onto the floor. The girl picked it back up off the floor and placed in onto the food prep area. She then tried to remove my sub from the oven with the same tool that fell on the floor. I immediately said do you realize you just dropped that on the floor. She said yes and continued to try to make my sandwiches. I refused the food and walked out without dinner. I called back and tried explaining that I wanted to speak with management . No management available until Thursday supposedly. She the tried telling me that she didn't like how I said what I said. She felt that I was being loud. I explained to her that she was on speaker phone and she immediately changed her whole demeanor once she knew I had a witness to not only the initial incident but also the phone call made.She immediately tried to put the blame on me by saying she didn't like how I knew what I was talking about. I asked if they were SARVESAFE CERTIFIED, she said yes. I said then you know what you did wrong, again she responded yes. Both these girls need their jobs taken. One cross contaminated everything and the other stood by and watched it happen and said nothing.then tried to accuse me of being rude and loud to try to cover her butt. I have a witness to the entire incident and we will definitely be using different locations just like we did today, day of incident. They both need fired in my personal opinion. I bet they spent the entire night servings cross contaminated food. This is a health violation and...

This is the worst subway I’ve ever been in in my life! I was there the other day and the two girls behind the counter were the rudest people I’ve ever seen! I asked her to make me a sandwich and the girl said I’m going on my break what do you want and I tried to tell her what I wanted and she said I’m waiting. I’m waiting. I’m waiting and I said well. I’m trying to make up my mind! she finally made it and pass it on to the other girl and I told her I had a coupon and she said you’re gonna have to put it under the scanner and I said OK and I scanned it and she said you can’t use this coupon because it’s already expired and I said no it hasn’t it doesn’t expire until May 3 and she said you need to change your attitude and I said excuse me I think you two need to change your attitude. At that point she told me to get out of her store I don’t want you in my store and I left. These two young ladies have no business working in the public and serving people! I will never go back there, and I hope the manager sees us and fires...

Tonight at closing time this location had two absolutely WONDERFUL employees. One being from a different location actually. I had looked at the wrong location’s closing time on google so showed up late- and they let me in -insisted even with a smile that I still get my Sandwiches-even though they were five minutes past their closing time. These two we’re so friendly, absolutely wonderful, and still had the ability to laugh and joke with me all while being pleasant and making two sandwiches even after they had already closed. These two definitely deserve recognition as I know it sucks when someone comes in after closing. Great job with these two subway. Highly recommend...