Subway — Restaurant in Centerville

Ordered through the app, which enabled processing doordash for delivery. After an hour of waiting, nothing arrived and we called to check what was going on. The employee was rude, insisted we couldn’t have used Subway to include a doordash payment and would need to pick up the food ourselves because they have nothing to do with doordash.

There was frustration over the situation, especially after the employee checked back a second time, caught their mistake in the first and saw Doordash was involved, paid for, and tipped through the app. Rather than apologize for misleading us, or at all for the situation, she told us to “just cancel the order” and we’d have to do it on our side. Which we can’t do, because it processed through the subway app!

A search on Google tells me a manager has to void it, so this can’t be done on our side and the employee is operating under several misconceptions and 0 consideration for their customers. While the world moves forward with conveniences, I guess we’ll have to consider this subway disconnected...

If I could give 0 I would!! Ordered off the app and used delivery for convenience. 25 minutes was the given time frame. Over an hour later, no delivery! Called the store for a sandwich artist to tell me it's doordash's fault and I ordered through them. WRONG!!! Used the Subway app which showed a delivery option. Get told 'You can come get it, it's ready, hon.' Don't want cold food so told said artist to cancel the order. Tells me it has to be done through the app...WRONG!!! The app has no cancel option and they have the money and the cold food! Plus a tip for a driver who doesn't exist!! Thieves!! Update: Doordash delivery sent a confirmation text not 5 minutes after the call with the sandwich artist ended. I asked how they get notified of an order that isn't placed through the doordash app... Subway sends that! He delivered Subways Made Fresh Delivered Rotten sandwiches within 10 minutes of being notified... Funny how Subway forgot to send the receipt with him though! Nice try, hon! I can pull that up...

ripped off, no matter how you look at it. ordered a feast deluxe. a regular feast is $9.15 + tax. a deluxe is 50% more meat for $1.50 extra, but got charged $5.50 extra. i called to question the price gouge. the logic i was given for the $5.50 price gouge was that the feast is already a double meat sandwich. I was told its a combination of a subway club and the Italian bmt, but nowhere did I see a sign saying any sandwich was exempt from the deluxe offer. even by their logic that it's two sandwiches in one, the most it should be was $3.00 extra, $1.50 extra per supposed said sandwich. not $5.50, but once again since there is no sign saying any sandwich is exempt it should be $1.50.

yes, I realize it's only $4.00 more but that isn't the issue. the issue is being ripped off and while $4.00 isn't a lot in the grand scheme of things, it's...