Inspire Brands- Jimmy John's — Restaurant in Champaign

I placed an order for my kids and every item with an exception to the (3) Chocolate Chip Cookies was incorrect at the Amelia, OH location (#2091). I called the restaurant immediately to notify them of the mistake and no one answered the phone. I called the next day and spoke with Emma and she informed me that she was going to have her Mgr. Patricia give me a call. After not hearing from Patricia, I called again and on 12/28/2023 at 2:03 pm where Patricia and I spoke for 5 min. and 57 secs about the issue. Patricia informed me that she needed to call the owner and get him to approve a store credit for the sandwich and (2) bags of chips that were incorrect. At 2:13pm that afternoon Patricia called me and said the owner authorized a Store Credit for the Sandwich and Chips. She also indicated that she would be applying the credit to my account for the next time we place an order. This evening (1/5/2024) my family put together their order as they were in the mood for Jimmy John's. I started by inputting the additional food items into the app (without checking out the order). I then (7:53pm) phone the store location and spoke with a gentleman who said he will need to call Patricia so she could walk him thru how to issue the credit. The gentleman asked if he could call me back. Roughly 23 minutes later (8:16pm) I received a call from Emma informing that she spoke with Patricia, and Patricia indicated she remembers getting the credit authorized; however it was not in the system. She said she will need more time to determine if Patricia actually entered the Credit or not. I mentioned to Emma that I have additional items I intend to order to accompany the Credit so if she could confirm and call me back as soon as possible so I may fire the online portion of our total order. I did not hear back from Emma by 8:42 pm. Realizing the restaurant closes at 9:00pm, I called the restaurant again. The Gentleman answered the telephone and said "Sir you will have to call and place your order with Patricia or our GM Ray tomorrow because we can do anything this evening." My family wanted Jimmy Johns tonight not tomorrow. It is absolute shame the run around we are getting simply for pleasant Jimmy John's experience. I understand order accuracy can be challenging for some restaurants; but to lack the ability to correct the problem and make it right for your loyal customers on the spot is completely unacceptable. My purchase and order history speaks for itself. And we should be treated with much much more value than this!!! EXTREMELY...

Every Friday I enjoy lunch with my husband. His request for lunch was Jimmy John's @(LOCATION #2078)(ADDRESS 10260 COORS BYPASS NM). So I purchased 2 different sandwiches and we noticed under the wrapper, that there were a bunch of deep indented finger prints in the bread.And we showed his co-workers, and there reply was geez/really.We were kinda upset that such force to prepare food.I noticed sandwich crafters are always working hard,and showed some rudeness to me after I asked for mustard, and mayo.The guy rudely asked me how many? In our opinion they should take care and consider,appearance is important. We had to cut off the very deep finger prints in the bread. How would you feel if you received your paid lunch looked like this? We enjoy the bread,its one of the reasons why we buy from there.Its just not fair to loss some of your purchased price of $19.50 for 2 sandwiches with indented finger prints all over both sandwiches on the bread. Not very appitizing.Maybe next time things would be different. Hopefully. And my purchase did not show up my app for rewards.please view actual photos of 2 different...

HEY JIMMY JOHNS CORPORATE- SINCE YOUR CUSTOMER SERVICE NO. DOESN'T SEEM TO WORK THIS JUST HAPPENED AT YOUR STORE IN KENWOOD, OH...

We just ordered online to this store & waited ... & waited... Called 3 times as well. The first time we were told our food was ordered from the wrong store (website does not give you a choice of stores to choose from mind you...) but, was on its way... Then the second time we called - asked for the manager & were put on hold. We had to hang up & call again.. finally spoke to the manager "Josh" who informed us that our order was "voided" and no one called & told us! Josh was absolutely no help what so ever.. this lack of customer service and incompetence is appalling. Would give it 0 stars if I could... Looked for a corporate no. to call as well- shockingly it doesn't work and no other no. can be found... Thanks for nothing Kenwood Jimmy Johns- it will be a long time before our office orders from you again. Also, I'd like to add that apparently it is "Customer Appreciation" Day at Jimmy johns... kind of ironic that this would...