Subway — Restaurant in Champaign

Reason for 1 star: Horrible customer service from the manager, and the food was not prepared to what the online ticket said. For example, neither sandwiches were toasted, as it was instructed on the ticket. One was flat bread. Which from my (5)years as a Subway manager during college, you HAVE to toast Flatbread. This is probably why the app does not give you the option to toast it, but it does for the other regular breads.. Please be sure to train your managers accordingly. When we confronted her in the store she told us we were wrong, and that she made them personally so she knew they were toasted. Needless to say, the cheese wasnt even melted. Nor was the bread warm. Cookies were...

Absolutely horrible, I called about the online exclusive sandwiches offered to see how long it would be if i placed it online or if i could order it in store and the lady could not speak clear enough English to be understood, so when i told her I'm sorry but i didn't understand you i got hung up on, so i decided to call back and see if there was a person that could help me and along with the first call it rang several several times (I understand places can be busy) and finally the phone gets picked up and hung up immediately so I WILL NOT BE SPENDING ANY MONEY AT THAT LOCATION! poor...

I accidentally order food at the wrong location on the app. I called them 5 times immediately and they wouldn't answer the phone. I finally had someone answer the following day and they said that they would not be refunding me my money because it was the day before. I guess they just keep my money and they give me nothing!! No point in calling corporate because you can't get a hold of them either!!! I've tried several times, they only give a chat option that you can have with a robot 🤖 and still never receiveda response. What a joke!!!! Never...