McDonald's — Restaurant in Champlin

Worst customer service ever.

Wow. Where do I start? I’m already in a terrible mood because I’ve had a bad day I just want some fries and nuggets. I took a look at the mobile app and wow look at that; 20 piece meal for 9.99$. Perfect. I drove up to the ordering voice box. I have my drive code ready. A woman asked me if I had a code, I read it to her. She asked me what I wanted. I told her I wanted to use the aforementioned deal. She said to activate it and read her the code. I do. My phone says it was used. Perfect. I’m one step closer to eating. Except of course not.

Suddenly a guy is asking me if I’m using the mobile app and I’m genuinely confused because I just did this whole thing. So I read him the code. The giant screen shows a name that is not mine and I’m willing it’s not this guys name because it’s a woman’s name. It says “Jocelyn’s Order”. I then watch as multiple food items like a burger and chicken crisp get rung up. I’m just sitting here flabbergasted because I have no idea what just happened. I tell the guy that I have a deal I had added on. He says I need to give it to him. I said that it was gone because they took it when the last lady took my order. And then, to top it off, a lady in the background said “Ugh make her hurry up god”. Mind you, this ENTIRE interaction with the new guy lasted less than a minute. I was honestly just so appalled I told them to cancel it and I drove off.

I then drove to Culver’s and got myself some fries no problem. This McDonald’s always has staff issues but saying “hurry up” when YOU guys are playing musical headset while I’m trying to get food?...

We go here occasionally since it is close to our home. I always use the app when I order as it saves a lot of money and I can tweak our family order to take advantage of the deals and buy one get one for $1, etc. We only use the drive-thru or pick up order spots.

About 50% of the time they forget to include 1 or more items I ordered and paid for. I vow to check my bag each time before I drive away each time this happens. Of course I forget to check and sure enough we have missing items when I get home and someone doesnt get their food from the order.

It's irritating to get home and you are missing one of your kids items. If I drive back and they are busy, I may waste 20-30 minutes to get my items. They never offer me anything for the inconvenience beyond just giving me the items that were missing.

If we just decide to not go back, I will call. But usually there is no answer for hours and I have to keep trying when I remember, sometimes for days, to try them again. Once I get ahold of them, usually they are willing to send me a voucher for a free meal, but that can sometimes take weeks to get. I would rather they just get our order correct.

Nothing special about this location over others except they seem to have a higher rate of missing items than other locations.

Rant over. The food is otherwise typical McDonald's and tastes similar. Sometimes it is fresh and hot....

Terrible managers there except for the young one named Andrea the other short little manager and the big guy Abraham always rude very hostile they cussed at my fiance and I this morning and tried to argue with us about an order when they knew they were in the wrong but the doubled down and continued to cuss and be rude and call us all kinds of names and apparently a lot of people have had issues with Abraham he needs to be fired immediately there is no excuse for the way he conducts himself and handles situations especially when he knows he is in the wrong he also tried to call the cops on us because he wanted to argue instead of simply fixing our order and actually doing his job please McDonald regional and corporate if you see this feel free to contact me about the issues we’ve had with Abraham and you guys need to fire him immediately he’s very unprofessional rude and tries to intimidate you and when you don’t feel intimidated by him because I know he’s a bluff and a fake tough guy he gets scared and calls the cops or says he’s going to he thinks because he’s big he’s intimidating but that doesn’t scare me because i myself am 6’2” and...