Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Chandler

UPDATE: I’ve been using the Riggs location for Papa Murphy’s for about two and a half years. We get the same pizza every Friday night. ( who doesn’t love Pizza Night?!) 😋. About 18 months ago I noticed that the employees all knew me by name, and then in the shelter phase of COVID when I literally haven’t left the house more than 15 times ( I’m disabled and high risk) my husbands name also. Then one day I called to order and they said my pizza was already done and waiting for me. Another WHAAAAT Moment. Who does this these days?! I eventually found the name of my “pizza fairy” and thanked her profusely!! I’m giving a shout out to Jenna. Jenna you help restore my faith in humanity every Friday! She seriously personifies over and above the call of customer service. The whole team there is just awesome to visit. Every Friday my special pizza is ready to pick up after I call to check on it’s availability. Customer service is one of the hardest jobs! It’s right under the hardest job of all: stay-at-home parenthood! If you’ve never had either of these jobs please don’t take offense, just hear me out. Both of these jobs are thankless. Neither has a reward system and both employees respectively MUST be on the top of the game no matter what occurs! If done right...customer service is extremely demanding, selfless and the only true reward is knowing you’ve made someone very happy! Jenna doesn’t take requests for personalizing your pizza orders. She isn’t under any rule to pre-make your order, so please please don’t ask her! She has decided to do this of her own big heart, don’t expect this to be your experience. That said, Jenna and all the rest of her crew will always do you right. If there is a problem they fix it! It all comes with a big smile too. Because let’s tell the truth: pizza night is very important. I’m looking for that pure comfort food to taste great, look great and just please the hell out of me. 😋. THANK YOU RIGGS TEAM AND JENNA! End of update*

Absolutely out-of-the-ordinary wonderful customer service!! Everyone is kind, friendly, smiling and jovial! I’ve never had my order wrong. The owner hires quality people. The inside is always clean and never a line. They know me by name! Go here! I have no clue why the bad reviews, because I’m a frequent flyer and this place rocks! Rating a place bad because you think the price is high, well go somewhere else then. That’s not a...

I ordered a pizza and asked have no onions on it and have olives instead they did put the olives on however the pizza was covered in onions I've been trying to call the location since quarter to 8 I keep being hung up on over and over I'm on my way to that location now it is 7:55 and I sure hope that they're there because I'm allergic to onions and I'm hungry and I'm extremely mad I wouldn't t be all that mad if I wouldn't have been hung up on over and over. They are fixing my order now even though they were closed when I arrived at 7:58 Micaela was great at making me a new pizza just as I had ordered. However the Girl in the back area with "red very short hair" was Rude and very un-customer service oriented. She made a few comments to Micaela that I believe she didn't expect me to hear. None the less Micaela still made me what I had ordered. I am not sure however I believe that Micaela was instructed not to answer the phone and the other girl was the one that kept hanging up on me over 10 times. Once she even put me on hold then hung up the phone. All before 8pm when they closed.

Thank you for taking the time to read my rant. That you never would have Seen had I not been hung up on repeatedly during business...

OMG!! A fly!! My family and I go here regularly for pizza that we can stick in the oven and eat while it’s hot and fresh. But not anymore. My husband picked up dinner for us brought it home and as I was about to unwrap it I heard a buzzing sound. There it was a black fly crawling and buzzing all over the pizza. Under he plastic wrap. I immediately took it back to Papa Murphys on Riggs rd where we got it. I spoke yo the supervisor who looked like a kid about the issue. He wasn’t very friendly, apologetic and had no skills in customer service. He said they will make another pizza then went to back doing whatever he was doing. The young lady made the pizza gave it to me without any words and I left. I have never felt so disregarded and unwanted as a customer in my life! After going home to prepare the food and eat we quickly realized that our salad was subpar as well. It was so soggy and wilted!! We have never had such awful food and terrible service here but When they have kids running stores that have no skills in customer service and management you get what you...