Burger King — Restaurant in Charlotte

If I could have given this store a zero I would have.. they don't even deserve one star.. I don't eat meat because of my digestive issues! Thanks to this store I have been sick since 12 in the afternoon.. This was always my favorite place when I would visit family. I've been here 3 times and the service was so horrible. Twice I have gotten the wrong order and my food was not made the way I asked for it. I'm not a meat eater so I was so excited when Burger king came through with an Impossible burger. Today July 6th at 1120 I ordered 2 one for full price and the second for a $1 I asked that one with heavy pickles. First off I ended up with a regular whopper wrapped in a Impossible wrap and one Impossible. I also asked for extra pickles and had none on my suppose to be Impossible whopper. (I never received my heavy pickles.) When I called the store I got an answering service. I didn't get a receipt but I did pay with my debit card.. Whomever is running this Burger King need to train their crew on taking there job to ensure customers satisfaction. This store has gone to sh** (excuse my french) I miss the old crew especially the pregnant lady that was managing the crew. They always made me feel welcomed and understood I didn't eat meat so they took there time to wipe down the station to make me feel comfortable about eating there (even though they was always busy.) Now I will not spend my money at this...

Decided to have a dine inside lunch at this Burger King for old times sake, on 10/19/22. The food was excellent and the burger was meticulously made to the point where it actually looked like the advertisements. The first time I've experienced this at a Burger King. I watch the young lady making my sandwich and she was meticulous with its creation . A very high standard indeed. The dining area was squeaky clean and the staff was quietly working. None of that non -discreet lolly gagging you sometimes hear at fast food spots. The only oddity in this seemingly moment of perfection, was the manager. This didn't make sense because I assume this efficient running shift had to be her doing. Yet, when she took my order, as well as the orders of others, she was disengaged and exhibited a disinterested body language, as would a teenager who had been forced to get a job after school. However, this was a woman of mature age. Remember, the compliment previously given as a result of the staff working quietly and efficiently. The manager was the only one trying to instigate, loud unbecoming dialogue, while customers were present. At least while I was there, which was between 1-2, the staff didn't bite. Good for them. Nevertheless, the five stars were well deserved, because the food, staff and dining...

Absolutely HORRIBLE location. ZERO customer service skills. I would've rated this location with a zero if possible. I ordered the 2 for 6 whopper with cheese, no pickles, and 10 piece chicken nuggets in the drive thru. Not Only did they take forever to take my order, but they were being extremely loud with side conversations and foul language when I drove up to pay, unbelievably unprofessional. My order still wasn't ready, so they asked me to drive up and they would bring it out to me. Meanwhile the entire line behind me, about a good 8 cars, were getting their orders, and moving on about their day. Mind you at this Point, I've been waiting a good twenty minutes. Then Finally one of the workers comes out and asks me if I had the 2 whoppers, but I was missing my 10 piece nuggets.... So she goes back in... I'm waiting another 10 minutes(I'm beyond tight at this point)... She comes back out and hands me the bag... And walks back in the store. There was no Apology for my 30 MINUTE WAIT, nothing. My meal honestly should've been comped. I couldn't believe the lack of common sense and customer service at this location. I love Burger King, but I will NEVER return...