Quidley's Delight — Restaurant in Charlotte

I really, really wanted to give Quidley's 5 stars, but I couldn't do it after the experience I just had. Two days ago I came here for the first time and ordered jerk chicken, and was told they were completely out as it is a very popular item. I completely understood, and I instead ordered the curry chicken with plantains and rice with beans. It was very good! I was still craving the jerk chicken, though, especially after seeing how popular it is.

Today, at around 12:30 PM, I called the restaurant to make sure they had jerk chicken before I went up there. A man answered the phone and told me it would be ready by 1:30 PM. I walked into Quidley's a little after 1:30, and I ordered the jerk chicken to go. The woman at the counter who I talked to said it would take about 15 minutes before it was ready, and I was fine with that. Almost 60 minutes later and seeing people who came after me get their food before me (one of which was jerk chicken), the woman I ordered from came over to me and said the chicken wasn't ready, the chef left, and that he wouldn't be back for another 20 minutes. I really contemplated leaving, but I had already waited close to an hour and didn't want it to be for nothing.

Another probably 10 minutes goes by, and she comes back up to me and asks if I want to order anything else. I told her I really wanted the jerk chicken, and that I've already waited over an hour and might as well leave with what I went there for. She continued to say she had no idea when the chef would be back and the chicken was on the grill, but they did not know when it would be ready.

After a total of 1 hour and 15 minutes, another woman comes over to me, asks if I ordered the jerk chicken, and tells me she will go ahead and get it for me. Now I'm not sure if it was ready the whole time or not, but I just don't understand why the chicken was all of a sudden ready when the chef still wasn't back, and why "it'll be ready in 15 minutes" turned into an hour and 15 minutes! People who came in after me were receiving their food way before me, and it looked to be that one of the regular customers was served jerk chicken after I was told it wasn't ready and way before I got mine. Were they trying to save the jerk chicken for their regular customers? It just doesn't make sense to me.

I work in a restaurant, and I have given people who have waited way less than I did their meal for free. The woman only gave me $1 off of my food! I looked at the clock went I left and it was 2:49 PM. I walked in initially around 1:34 PM. I wasn't given an apology or anything. Luckily the chicken was good, and I would've given 5 stars, but the extremely slow service and weird explanation I was given for the chicken that "wasn't ready" really turned me off. I really wish they would've provided better customer service and at least apologized for my ridiculous wait and asked me how they could make it right. I guess $1 off sufficed for them. Not sure if I'll be returning, really wanted to...

First let me say the customer service sucks the female moves real slow she have you pay for your order and make you wait on your drinks forever to take other people orders yes it was only her but in that kind of business when a customer payed already finish getting there drinks first while they are waiting for there food then take the next order not tell the customer I’m only one person unprofessional she couldn’t work upscale restaurants and number 2 ! Omg omg omg omg the potato salad do not suppose to be soup potato salad. Rey very very nasty taste and ingredients please take it off the menu you can’t make it black peoples know potato salad ! Number 3 the Mac and cheese is awful awful awful and funny color bad taste not cheesy and the ingredients are wrong in the champion in making potato salad. And Mac and cheese maybe she need my help cause I get mad request from people to make it their cook outs! Number 4 smh smh curry goat the worst I ever had she made it mushy like you have no teeth she had to pressure cook it ! Wrong move and heavy on season it took the actual taste of goat away !!!! Smh so disappointed! Number 5 the yams where good number 6 the white rice and rice and peas was disgusting my husband was so disappointed and he is Jamaican and he regret spending all that money his food is soooo much better it wasn’t work going out! Number 7 ! Smh he immediately got sick to his stomach cause he decided to eat it anyway but I couldn’t eat mines wasn’t eatable now he is sick today the only thing we haven’t taste that we brought was curry chicken roti cause he got sick he can eat nomore of the food 90 something dollars down the drained she need to hire someone who can cook better when it comes to certain things ! Hell my husband will do it on the side ! This place deserves below zero stars none at all food and service it terrible rice not freshly made Mac and cheese was made a couple of days ago and heat it up in the microwave who she think she fooling we are foodies every Bussiness is not for everybody just you had the money to get one ! Keep this up it will not be in business for many years do better you need some teaching to certain things or she just don’t care pissed off money was not worth it we should of went to a seafood boil instead this is not a gem like people are...

Only received three stars because the food is Great! I wouldn’t even give a one star for the customer service. They are always out of things listed on the menu, when eating here you just have to come with mindset that they pretty much they won’t have half the things you came for but you’ll accept something else. They cook what they want & when the want, no set obligations or [their] menu duties to fulfill. The server told me they ONLY make mac&cheese on weekends and they cook it on EITHER Thursday or Friday and once it sells out, it’s out for the weekend.... So therefore their mac&cheese are left overs!!! Smh The food is very authentic and flavorful I continue to return only because of that. They don’t answer the phone as if they are slammed busy but when you arrive they’ll ONLY have two customers, very loud music, and no one paying attention to the phone. Servers have the most nonchalant attitudes and move as if their feet are stuck in tar, no sense of the “togo” urgency. On the other hand the establishment is always kept very clean. This place has great potential to expand and succeed but needs a sense of professionalism and a welcoming customer experience. These people clearly don’t know how to OR care to learn how to run a business properly. But once again the food is great so I’ll still be getting...