I arrived at the restaurant last night at 8:30 PM, well before the 10 PM closing time, only to endure a horrendously mismanaged dining experience. Despite being informed of a 25-30 minute wait, we sat at the bar for nearly an hour. A member of our 3 person party went and sat outside on his laptop while we waited. The manager told him he could sit out there. I told the host twice he was in our party.

After asking the bartender what was going on with the wait she went to the host stand and they finally seated us. I then see that they didn’t even bother letting us know that the other member of our party had already started placing orders. They just let us waste our time at the bar instead of seating us with him. When I asked why this happened the host said “she forgot he was apart of our party” and the other host said he was “bothering the waitress trying to order food”.

I’m sorry, is this not a restaurant? I asked to speak with the manager to have clarity about the situation. I also told the waitress and manager multiple times we were there for my friends birthday. When we wanted to place an order for dessert the waitress said we can’t because the kitchen is closed? There was no last call. No one said anything to us at all. And the time was maybe 10:10pm?! It’s her birthday obviously we want to order dessert. We had to get the manager again. All she wanted was a bread pudding. They then proceeded to “do us a favor” and bring us two bread puddings. The waitress said the manager comped the birthday girls and that I’d only have to pay for mine. Word for word. I never ordered dessert. We wanted 1 to share for her birthday.

The manager came out again with a horrible attitude. Explaining the restaurant doesn’t take reservations and the kitchen is closed and that he can take my dessert back and throw it away. We were actively eating our meal so why can we not order dessert?! It felt as if they wanted us out. We were not even at our table very long. He dropped the check and the bread pudding was still on it. I had to ask the waitress AGAIN to please take it off. Nothing on our tab was comped except the birthday girls bread pudding. It was the worst dinning experience I’ve ever had. We had a buzzer waiting for our table for an hour!! Then you want to cut our dinning experience short? The manger clearly has no experience or is truly just uncaring and bad at his job. He also made it seem as if the man in my party was “off” and overly intoxicated. When the manager is the one that got him a beer. If someone is “over intoxicated” then you don’t serve them more alcohol. Anyone in the industry knows this. He didn’t even dine with us. He went and sat in the car while my friend and I were trying to enjoy our meal. He said he didn’t enjoy the service or the way he was treated. From my point of view, no one at this establishment has any common sense and they do not care about their customers.

Everyone in our party including myself works in fine dining. We know excellent serve. This was far from it. Will not be back.