Carbon Live Fire Mexican Grill — Restaurant in Chicago

My coworker and I ordered from this location at 300 West 26 th Street and it was delivered with a VERY SMALL SALAD WITH WILTED LETTUCE that can make people sick , become hospitalized or need medical care and with all the major recalls happening with food items you would think that any one preparing a salad with very old, noticeable WILTED lettuce would have not prepared such and thrown it out. Having worked in the Nutrition & Hospitality Industry at a very high level, EVERYONE working in a restaurant of any type of food industry who actually handles and prepares food IS TRAINED to have either a Food Handlers training or a Servsafe Food Certification that comes with extensive training on KNOWING about Food Safety, Food Temperature and Storage and I would think that any chefs or food preparers at Carbon at 300 West 26 th in Chicago would have these trainings and would execute their training when preparing food for the public. The ceasar salad I ordered after viewing their menu came with tomatoes that were not listed as an ingredient which is why I ordered it. Not pleased, I take the tomatoes out. I then taste the vinegar/oil salad dressing and it is extremely tart, so I don't use it. I then attempt to eat the $17.95 PLUS TAX SALAD and it is full of WILTED LETTUCE. I show my coworker and she suggests I call the restaurant. I try to pick out some of the WILTED LETTUCE but it is too much of it WILTED so I call and speak to Allison. I expressed to her that I would post a review of my displeasure with such an uncaring display for the SAFETY of their patrons and she tells me that me expressing my want to post as a "threat." I explain to her that well over 90% of the reviews I post are positive and I told her I do so because most times people almost always post negative reviews and not when customer service and food quality is good, exceptional or great. She speaks with me & my coworker and asks if I would send her pictures of the condition of the salad I received. I do just that. I send in text and in email. She said she would take steps to "make it right. " Well that never happened. I guess Carbon at 300 West 26 th street is in the habit of just taking folks money with out a care in the world about food Safety, food quality, especially when it comes to lettuce that apparently was left out or not stored at the PROPER TEMPERATURE to PREVENT WILTING! When working with food and particularly certain age groups it is IMPERATIVE that Ready To Eat Foods ARE HANDLED, PREPARED AND STORED CORRECTLY. You WILL cause someone to become seriously ill when laziness, uncaring, fast preparing, handling and preparing UNSAFELY is exercised! I think it is a very sad shame that Carbon at 300 West 26th Street, Chicago location would allow food to be sent out to a customer, then be made aware of the issue with pictures and do absolutely NOTHING to make it right. Shame on you...😔💔 So I receive a "response" to my post deflecting me , the consumer to reach out to Ubereats about a refund for monies that was PAID TO CARBON RESTAURANT FOR POOR QUALITY FOOD SENT FROM THEIR LOCATION and Allison at Carbon was made fully aware of THE REQUEST FOR A REFUND FROM CARBON FOR POOR QUALITY OF FOOD, as Ubereats is only the deliverer from my understanding. This is even more saddening to post an argument and not attempts to show Good Faith for WHAT CAN BE SEEN AS WILTED LETTUCE for a $18.00 salad. At this point, DOUBLE SHAME...

skip to most recent * Simply the best marinated char broiled skirt steak ANYWHERE......I used to have an another favorite Mexican restaurant for skirt steak not anymore this place is number 1 spot for Mexican fast food. you can taste the care that is taken in preparing their meat, which they cook to perfection consistently med rare to medium ! Tortilla encrusted tilapia is excellent ....also Try the elote it's awesome! Just try everything I can't imagine anything not tasting phenomenal here! Sometimes the cooks seem to be busy with take out orders and the wait could seem unreasonable..... Considering the meat is pre cooked most times, but always a decent temperature on the steak. A burrito shouldn't take more than 10 mins pre cooked I've waited 25...... Absolutely worth it but it has to be to be mentioned. Still can't take any stars anyway because their staff is so nice!

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6/18/19 Minus 2 stars due to my cold steak burrito. I Took it to go around 12pm lunchtime, but it wasn't busy .. i tried to eat it within 5 minutes and stopped eating it because the steak was just as cold as the cheese. Also didn't get that famous charcoal flavor of the steak....and couldn't bring it back due to time constraint / lunch break. Question to mgmnt ** : / in the future should I ask for hot or warmed through steak when ordering because I thought it was assumed that the meat should be served at the very least warmed through..? *Come on al carbon let's at the very least see to it that the cooked meat is hot !

10/13/21 The WORST STEAK IVE EVER HAD COLD AND GREY (SEE PIC-AND YES THATS COLD GREY STEAk that was spit out) , WHAT ARE YOU DOING ! STARTED AT 5 STARS ...soooo sad. and the owners dont ever respond! sorry but...

My first time trying to try this place today. How was my food from here? I'll never know! Placed an order online at 5:10PM. By 6:25PM, I still hadn't gotten a call or email with an update even though the ETA was 45 minutes. I called the restaurant and spoke with a representative who said she'd check with someone about my order and give me a call back. About 5 minutes later, I receive a call. Apparently, there was a mix up with my order. It never went out of the kitchen. Guess what? My credit card was charged though! They could have another driver bring my food to me assuming I still wanted it. I asked how long it would take? "Oh, we'll have the kitchen make it up now. Then we'll get it out to you as soon as possible!" No actual time. I've already been waiting almost 1 1/2 hours. That's ok. First impressions mean a lot. This restaurant definitely missed their mark!

Update 2: I still have NOT received my refund for my undelivered food from this restaurant! A whole week later!

Update 3: I must say Carbon knows how to say I'm sorry! A few days ago, I called the restaurant very angry that my credit card hadn't been refunded after a week. I spoke with a lovely manager by name of Alison (I apologize if I spelled your name wrong). Alison was apologetic of my experience and convinced me to give Carbon another try. Tonight I did. I called and spoke with a lovely representative by the name of Deidra (I apologize if I spelled your name wrong). Deidra took my order and told me the order would be out within an hour. The food was here in 45 minutes! And it was delicious! Enough food for 2 and still hot! I had the steak and chicken burrito bowl and horchata and I would definitely order...