Mama Carol's Kitchen — Restaurant in Chickasha

Long time Chickasha staple as far as go to places! However the last several times I’ve been there I have been either met with poor attitude, poor service, or a mess of both like this morning. First thing to note is that the prices on the menu are all outdated prices and are not the prices you are charged once you arrive to get your order. Be prepared for prices 20% to 40% more. They also don’t tell you the price or total when you place the order over the phone and If you try and order online the link takes you to a third-party site that does not recognize them as a place to be ordered from. Had I known that the good morning special was a few dollars more than it was advertised I would’ve chosen probably a Denver omelette or something different rather than a ham and cheese omelette with toast for $8.00. Also when the order was placed the waitress asked me if I wanted biscuits and gravy as my side or toast, I chose biscuits and gravy. Upon arrival she told me I’m sorry I was busy and I forgot that doesn’t come with biscuits and gravy so I shouldn’t have offered that, so you only got toast, then she acted like it was my problem and I should’ve known better?! I asked well since you offered biscuits and gravy would you not be willing to honor that since it was a mistake on your part? I was quickly met with a side eye stare and tone of annoyance as she rang the order. When I asked for an itemized receipt she said that they don’t have an itemized receipts it’s only the total amount credit card slip. I kindly explained that I would not be reimbursed from work without an Itemized receipt. That’s when I got the long exasperated sigh, another side eye stare and her apparent frustration of having to walk over to a coworker on the line 3 feet away to ask her how to print an Itemized receipt from the POS system. Also, a few weeks ago I called at 7:48 PM they close at 8:00, I was hoping to get a quick BLT or club sandwich whichever was easier and didn’t inconvenience them since they were closing in 15 minutes, The waitress answered the phone and before a hello or thanks for calling she said I’m sorry but we stopped taking to go orders 15 minutes before we close. To which I replied then maybe you should post that somewhere on your website then. So not sure what is going on there and it’s been a long time staple here in town it just seems like the attitude and customer service has gone way down and well like everything else the prices have gone through the roof! It has certainly made me look around for other greasy spoon places for Sunday morning breakfast and after today this may be my last time honestly. Enjoy but it’s not what it used to be be any means.

When I opened my food come to find out the hashbrowns were slimy not well done/crispy as requested and the omelette was busted open. I returned, requested a refund and it’s definitely the last time I’ll be going there! I would recommend JW Grill as an...

We were up for the weekend for a band gig at Legends. We love to take part in the local eateries, as opposed to the commercial restaurants. One thing we love is breakfast. We heard Mama Carol's Kitchen might be busy, but we went for it anyway. We parked in the back and came in what we assumed was the back door, as the cash register was straight across on the other side by the front door. You can see the whole dining area when you come in. There is also a counter to sit and eat your meal. I walked over to the front register/door and made eye contact with the young lady employee, and was greeted with a smile. I smiled and greeted her the same while noting we had 2 in our party. It was explained to me she wasn't sure of the wait time. We'd have to wait for someone to get up and grab their table. It was pretty much "First Come gets it." But you have to watch the back door too, people wait on both sides 😁 Fortunately a table immediately opened up right next to us. We were immediately greeted by our Server Twylah, who brought our menus and asked what we would like to drink. A short moment later, Twylah revisited us to see what we selected from the menu. We explained that this was our first time at Mama's and needed a little more time to peruse the menu. Twylah was hustling it, greeting her tables, bringing out food, getting orders, checking back, cleaning tables, bringing close out tickets, etc. After we placed our order, it was not long before the food came out. The place was PACKED, and the kitchen was "OnFire," getting food out in a timely manner. I ordered way more than I usually do. I usually get Grits & Toast. This time, I ordered grits, hashbrown, cheese omlette with a side of tortillas, biscuit/gravy. Definitely had leftovers. We usually split a pancake for dessert. Everything was great! I did have a little more butter on my grits than I usually use, so I scooped it on to the pancake. 🙂 But they were good. My omlette was twice the size than what I usually get in most places. My hashbrowns had just the right amount of crispiness. The biscuit was homemade and delicious. I swear that gravy was Wataburger gravy, without the sausage! I wish I would have ordered a dozen biscuits and a quart of gravy To-Go! I had leftovers but polished off the biscuit/gravy and grits. My guy thoroughly enjoyed his breakfast. He was glad I pushed to come here. He was worried about the wait. Twylah had brought us a ToGo container to load our leftover haul and a fresh UnSweet Tea for the road. We snacked on our breakfast leftovers for dinner after our long drive home. It was yum yum good. When you're done, you waddle your full happy belly up to the register to pay. We had no issues paying. It was the same young lady with her pleasantries as I paid. If we're back in Chicasha, we're definitely going to come back here and ask for Twylah too 🙂 Hope you enjoy it as...

Update: Service was definitely better. No wait time at all. The food was delicious, and we love their blueberry pancake. It was my 2nd time having the spanish omellete, which I also love. My only issue for me this "health code" issue they have now for bringing in our own personal cups of water. I wouldn't mind getting a coffee if it wasn't whatever and watered down or even an ice water, but it's also just yuck and not going have my kids drinking that either. Sorry, just my opinion.

Well, my kiddos and I walked in yesterday for brunch. No, "hello," "how can we help you?", not even a smirk from any of the waitresses all over the place or the front desk. After asking for a table for 3, we were told to just wait at the back door til we saw a table open up since they were pretty busy. Got a table after 5-10, got it wiped down, and ordered our drinks. Started off with just water, which was clearly gross and a coffee for myself, which was also okay. Our order was taken shortly after and about 15-20 to get our plates. One of my kiddos had the kid omelet plate and a side of sausage patties, the other had a blueberry pancake with a side of scrambled egg with cheese, and I had the Mama carols scrambler which were all tasty, kids loved it. We have ordered take out before and have had their breakfast burritos, which we have loved and really looked forward to actually dining-in, but just didn't feel very welcoming like at all, the waitress never even came to ask how everything was, if we needed anything until after I already payed my check and asked if I would like more coffee lol. My daughter had to go to the counter and wave someone down to ask for cups of ice for her and her brothers orange juices. It was also pretty hot up in there, literally to the point where I saw a lady almost fainting at the table next to us. So I'm not sure if I'd be coming back in for dine-in, but I might give it another try just because I know the food is worth the wait. Please step up your service, happy vibes from your waitresses Mama Carol's Kitchen & maybe just turn the A.C up just a tad bit more for all of us coming in to enjoy & support your place of...