Panaderia La Michoacana — Restaurant in Chico

Super disappointed with the customer service and the cake my cousin purchased for a family party. When family members went to pick up the cake, the butcher guy (according to the owner) was unaware of the weight of the cake, causing him to mess up the cake on the sides. They only gave us $10 back because of their mistake for a $100 cake! Then when we called to asked what happened, the owner told us to take the cake back and he would give us our money back. We explained to the owner that we couldn't do that as we would have no cake for our guests. The owner then says he wants my cousin to personally go so he could give her, her money back (because he wanted to see personally who he was dealing with). Again she explained that she was in the middle of her event and could not do that. Meanwhile the owner was raising his voice and speaking very defensively. On top of that, the cake was supposed to be tres leches and it was very dry. Don't waste your time or money. Safeway makes better tasting cakes and has much better...

Their salsas are excellent! And I like the cheese and crema. They do cook up some really good chicharones on the weekends. Their pastry is good but only if you buy it within 24 hours of it being made. I don't know which day it is made and brought into the store but 7 out of 10 times that I buy the pastry when I get home it's stale tasting, no matter how beautiful and plentiful they looked on the shelf. The staff is always friendly and helpful. When I go in I never find dust or dirt on my canned goods and the store is kept clean. I would love to see them do some kind of bright pop of color on the walls and some other type of update to their decor. It would make it a more fun...

Every year for the past 3 years I’ve purchased a rosca de reyes bread for the 6th of Jan. The past times when I pick up my bread it’s still warm.its always been so fresh, however this year I was a little disappointed. Ordered my bread to be picked up right at opening. It wasn’t warm so I was a little concerned. Once cutting into bread and eating it, my family all said the same thing. That it’s really dry and hard. Not sure if it’s a new baker or recipe but it tasted stale almost. Luckily we dipped it in hot chocolate but still. I can only imagine tomorrow whatever is left over will be even harder. Sad. And it...