Cancun Mexican Grill — Restaurant in Chippewa Falls

I am very much unhappy that I asked to speak with a manager and was told one was not available. I asked for the manager next to my server who was rolling silverware at the bar. I asked for the sugar when we ordered the food. I noticed him sitting, so I walked over to get my sugar from another employee. He then pointed to the employee where it was located. Behind the same bar he was rolling silverware. Hey if you are cut and doing side work, don’t take the table. Or don’t give bad service just because you’re ready to go home. But who am I to assume, maybe you didn’t hear me. Ok . We order three plates and an extra chorizo taco. The only edible warm item was my boyfriend’s chicken thing. When we ordered the server asked if peppers were ok? I said no peppers or onions. He asked if tomato's would be ok. Plate came with only chicken and onions. I now believe the servers wear a mitten to give the appearance of hot food. At Applebees we would throw this liquid to make microwaved fajitas sizzle on the cast iron. The plate with the extra taco was cold, and the chorizo was colder. My refried beans were spoiled. The carne asada was not far behind. I got that buttery flavor that I’ve tasted as spoilage begins. Knowing we were not going to get anywhere with our server , we just paid the $73 dollars. I feel so bad that my boyfriend just paid for this. To be 100 percent fair, I’m not expecting homemade anything 21 hours away from Texas. Or this far north but could you try. I just moved here two weeks ago tomorrow, and for perspective to a manager or owner that I hopefully reads this. I am writing this with hopes that can hopefully push a food first approach rather than margins. You don’t even keep salt in pepper on a table. Yes y'all are busy and car are in the parking lot. Yes ! I know you can’t please everyone but even when the cashier asked us how the food was, we told him actually the beans were spoiled. He said oh and swiped the card. Again I stress this point. Train your staff to care. Train people to care or remind whoever that this called SERVICE INDUSTRY. Just because you can get away with sub par effort, I know you...

I went here with a friend on Monday night and had the worst service I have ever experienced! The waitress took a solid 15 mins to greet us after we where given chips so they knew we were sitting there. The place says that it closes at 10 and it was only 8:15 when we walked in so it wasnt like we were keeping them there. Anyway when she finally did notice us it took her over five mins to bring margaritas to the table when we were the only two people in the restaurant other than two very loud and very drunk women at the bar. When I asked the waitress if she could ask the to quite down, ( they were hanging over the bar with their feet in the air it was ridiculous) she had the guts to say that we should pick up our plates, chips and drinks and move to another table! How about you tell the drunks ladies at the bar to quiet down or better yet cut them off they obviously had way to much to drink. I work at a bar/restaurant and I know that my bartender would have kicked them out long before this point of intoxication. This experience was so bad this was the one and only time I have left a restaurant without tipping because the service was so bad. I will never be coming back especially since everything tasted like it came out of a can. I guess thats why it is...

This place will get something wrong with your order almost each time you go to the place for pickup. It seems less random when you eat in but they still do not go out of their way to make your order correct. After 5 call in orders in a row where they screwed up and gave us someone else's order or forgot items I simply asked for a refund and I no longer wanted to eat there and refused to accept the food . The manager a big bald fella told me he my order was to much and that I still had to pay for the food they gave me despite not one of the items being my order well over $125 dollars . He refused to correct the order and refused to refund me for the food I did not order . So I made a scene . I made sure every customer in the store knew this place is a food spot that will steal your money. They never refunded me before or after I spoke up . Still to this day they owe me 125 dollars in food I do not want nor will I ever see in return . Never eat here . There is a true gem Mexican spot not far away Casa Vallarta in Eau Claire is the best Mexican food in the state and it is ALWAYS perfect and tasty unlike this horrible place called Cancun . Not worth your time . Less gross than its Chippewa competition but worse service than anywhere I...