Carl’s Jr. — Restaurant in Chula Vista

NEVER BEEN TREATED LIKE THIS BEFORE, OR EMBARRASSED, SO BADLY. I only gave this a 1 star, because there was no option for a zero stars rating.. Was doing some shopping at Costco, and on my way out of the parking lot, my 65 year old bladder said "empty me now", and I was hungry anyways, so I stopped, went in, went straight to the restroom where I noticed a pushbutton lock on the door. I went to the counter, and waited until the young lady at the counter turned around, and I politely asked if I could get the code for the restroom, she hesitated a second and asked "are you a customer?" I said "I might be, do I have to buy something just to use your restroom?" She said "yes", and I asked again "can I just use your restroom, first?" She still would not give me the code, instead (very begrudgingly, with attitude) walks over to the door, punches in the code, and holds it open. I used the facility, washed my hands, went back to the counter and ordered a burger and drink. I am a diabetic, and I needed to get something to eat, so I had to get something. After I ordered, I asked if there was a manager in the store. I was told no, they would not be in until Tuesday (this was on a Saturday), and the cashier told me the store phone number was on the receipt, and I could call Tuesday. EVEN THAT EMPLOYEE SAW MY EMBARRASSMENT. After I ate (in the restaurant) I looked around to see if there were any signs designating the "restrooms only for customer's use", I saw none. I took pictures, to verify. I will be following up with theanager on Tuesday, and possibly a call to Corporate. This was embarrassing, to say the least. And yes, I did get the name of the employee. Also took pictures outside restaurant doors and building walls, no signs present that say "restrooms for customers only". I'll never be back to this location....

I’ve been at this restaurant so many times, but this day i had the WORST experiencie… I came in (09/23/2025) with my mom she order 2 combos, The cashier “The Manager” gave us a number, she called out our number to pick up the Food at the front and It was ok, but then my mom asked the “Manager” for more napkins cause she literally put 2 with the order.. and She just looked and turned up her eyes.. and i was like OK… we waited there and then she came back ignoring us… then I asked for Jalapeños and the lady said “The cost Is 52 cents” and I was ok but my mom asked again for more napkins and told her “I need more napkins because the table Is dirty and I need to clean It” and she just ignored her again… then I said “Excuse me lady she asked you twice for more napkins you Can charge me for them to If you want to” she just twisted her eyes again and put 2 more… My mom said “What a bad service” and the lady just said “Thank You” instead of apologice for the bad attitude… then I order a extra soda and she was so rude twisting her eyes to me and saying things in low voice.. then I asked her name and she refused, and I asked her name again and she said “LOURDES” and i said “Thats not a Good service and you are the Manager? Really” and she just kept saying “Thank You”… This Is not right at all, this is not the attitute a “Manager” should have to lead a restaurant… This Is not what a “Manager” needs to show at work to the employees… We asked for more napkins to clean up what “The Manager” should take care of… I Dont know who Is the real “Boss” of this “Manager” but this Lady “LOURDES THE MANAGER” Is not the right person to lead a restaurant where she needs to deal with People… she was so disrespectfull and rude.. You Can check...

Never write reviews on restaurants because I believe they can negatively impact a business. However, I just visited this Carl’s Jr. location at 11:55 pm on 7.21.19. Not sure who was working the drive-thru on this shift but I drove by & saw the 24hrs sign they have posted on the side window facing the street. So I pulled into the drive through and the lady says “we’re closed” . That was cool with me... could have maybe said “hey I’m sorry but we’re closed” but it’s all good no hard feelings right. I just told her “ well just so you know your website on google says your open 24 hours.” She replies back (in an I know everything and your wrong tone) “ No that’s only during the week , we’re closed cuz it’s not the week.. it’s the weekend sir”. Fine I’m not going to argue just thought I’d hit you with that 1 star and a nice review cuz.. why not ?.. Also, for whoever is reading this review (Carl’s Jr. Employee) I wasn’t going to argue with your coworker/supervisor/employee but check your website it clearly state that your open 7 days a week for 24hours. Hope you enjoyed this long unnecessary review....