Subway — Restaurant in Churubusco

This was my worst experience at a restaurant ever. I have never left a review for any place because I like to give the restaurant the benefit of doubt of having an off day. I went in to order a chicken bacon ranch sandwich. First I was told I couldn’t have Italian herbs and cheese bread because of the type of sandwich it was, then was told I couldn’t have shredded cheese, and I had to wait to have it toasted til after the vegetables are on. Now they have a promotion for making sandwiches a “melt” but specifically on the menu it says the sandwich is called the chicken bacon ranch melt. I believe they did not understand this in which I tried to explain but they stated “this is how we were trained we aren’t doing anything wrong.” I always order this sandwich when going to Subway and have never had this type of rude customer service and not being able to put lettuce on my sandwich. I was also not able to put on the toppings I requested. I thought the point of subway was to be able to make it “my way.” Then they charged us extra for making it a melt which I stated the menu clearly states the price should be $7.99 for a chicken bacon ranch melt. They were speechless after I said that and just handed us our receipt like they knew they had messed up but they weren’t going to fix it. Overall a...

Had 4 people in line before us. There were 2 workers. They worked well together but it just seems so slow. Its like a process to get sandwiches. The only thing I can say is the 2 guys kinda "danced" around each other and it was confusing. Guy "A" started our sandwiches. Guy "B" then put them in the toaster oven. Then guy "A" finished my sandwich and we had to wait for guy "B" to finish the other 2 and then guy "A" cashed us out. Just seems like a lot of movement with small results. If I had to guess, from the time we came in till we got our food was at least 15 to 20 min. But they...

This Subway was sold a few weeks ago, and it is definitely not the same anymore. They are always "out of stock" on items for days at a time. I've tried calling multiple times with no answer, ever. The previous owners were amazing. They always greeted you when you walked in and thanked you as you left. I work right down the road and went there a couple of times a week for my lunch break. They always striked up a conversation with me, and we're so kind. The service is just not the same. I probably...