Dunkin' — Restaurant in City of Cortland

For quite some time now the morning rush time has been handled single handedly by one employee. Yesterday morning I ordered from the app "on the go" which is supposed to guarantee that you can "skip the line"and not have to wait. Unfortunately I was in the store for 30 minutes because my order hadn't even been pulled until I pointed it out! If I hadn't already paid, I would have left after realizing that there was only ONE person working both front counter and drive thru. It is not the fault of the employee working, but having to wait for 10 drive thru orders to be filled and then having to remind the poor woman repeatedly that parts of the order were missing is unfair to everyone involved. If you go to this store during the morning rush, be prepared to be frustrated until they can get...

Second time I've visited this location. Young man and young lady working were very friendly and helpful. Young lady with black and Red hair was very dismissive when trying to explain how my boss likes his coffee . I belive her words were idk that's how it comes. The other young lady was very helpful and helped me troubleshoot what may be the problem. I will not revisit this location as there is a dunkin in the opposite direction just as close to my job. Maybe she is still in training idk. This Young lady was not helpful at all or pleasant. The other two employees...

For the last 5 months, I have not been able to consistently order a frozen coffee from this location. There is always an ongoing issue of either the ice machine, or frozen machine. The day of it being fixed keeps getting pushed back, and my frustration keeps increasing. It takes over 5 months to fix a problem at this Dunkin? The general manager or just Dunkin in general needs to get it together. This is just laziness at this point to not...