The Scoop — Restaurant in City of Hornell

The one girl is just pure lazy and likes to upset people. You shouldn’t be working in a place like you are. 2 things happened on 2 different occasions. I had went to get 2 chocolate peanut butter milkshakes. The girl with black hair told me they were out, so I had my wife go there within 5 minutes to get a new milkshake because they were out of the chocolate peanut butter and they were not out, and for tonight my wife and I are our kids walked in to order and they all got what they wanted but I had asked for a twist, the girl that wasn’t serving us had served someone else with the exact same thing I had ordered. If you want to be lazy don’t work there. A place like that, that serves ice cream and everything should be about pleasing your customers not upsetting them. Anyway I won’t be...

Not impressed at all. I don’t even know how this place got as many positive ratings as it has. The case that the hard ice cream is in is filthy! I wish I had taken a photo of all the dirt, dead bugs and METAL shavings resting in the middle of all of it! That’s an accident waiting to happen. My husband got a soft ice cream shake that cost $8. I myself didn’t order anything because I couldn’t get past how filthy this place was. I didn’t trust anything in their. The girl who took my husbands order was extremely unfriendly!! If I could give less...

Honestly every time I go there I get the same women with the same nasty attitude. I ordered a simple cookies and cream milkshake. What I got was a milk shake with no flavor and super thin as if there was to much milk added and when I pointed out I was told that she made it how she was supposed to and she wasn’t going to re make it !! This place is too over priced for you too have poor customer service like if you are going to rob our pockets at least give us proper...