Tom's Diner — Restaurant in City of Lockport

Let's start off by saying that the waitress, Coleen, was fantastic. She was very friendly and polite. So I gave service 5/5 because of her. Atmosphere I gave a 3/5 because the walls were dirty and there were cracks in certain places. The art on the wall was really nice to look at, but the dirt on the walls was a distraction from the beautiful art. The ice machine was very loud and sounded like a toilet flushing. It's right where you're eating, so it's hard to ignore it. As for the food. My wife and I ordered 222 (she had pancakes and I had french toast) with bacon and a side of sausage patties. The sausage patties tasted exactly like the ones you get from the frozen box at your local supermarket. I paid $4.25 for the side of sausage patties that came with 2 of them. Wasn't worth it. The bacon was very crispy and very thin. It was way too crispy that you couldn't even taste the flavor of bacon. The eggs were great. They tasted fresh and homemade. Both the pancakes and the French toast tasted extremely sweet before even putting on the syrup. The orange juice tasted very concentrated, like one you'd get from the hospital. Personally, I wouldn't go here again. This can be someone's type of forte, but it just...

Ignore any negative reviews, this place is awesome. It is like stepping back in time into a little diner. its not pretentious or uppity, you aren't going to find super fancy food here. What you will find are good honest working people, friendly service and amazing food with huge servings. My husband ordered toms super breakfast and just looking at the amount of food he got made me a little ill, I got a omelet which came with toast and so many home fries . I think I finished only about half. My son had a pancake and slice of bacon which came out warm but not too hot for him to eat right away for which I am thankful. All of this for $30 (we also had a soda and coffee). The owners are family (my Aunt and Uncle. However it doesn't make me biased, if the food sucked I would say so) and are amazing people, which makes me even happier to...

I’m not understanding the good reviews. I walked in and sat down today. Got dirty looks from the big lady rolling silverware 2 seconds into looking up. The waitress finally saw me ...huffs loudly, walks to the silverware brings ONE menu when there was two of us and says “what do you want to drink” in the rudest monotone voice ever. I asked what products she had she points with sarcasm says “it’s right there” ... we walked out before we even ordered drinks. I’ll never come back. I don’t appreciate the attitude. Maybe she assumed I was not going to tip well but I’m not amused in the slightest. There’s a first time for everything and this is definitely the first time I’ve walked out before ordering anything. Hire new waitresses. Preferably professionals. They make your diner look like white...