Mon Tea & Dessert — Restaurant in City of Middletown

If I could give this establishment as zero or a negative one I would. I came here once before had absolutely no issues arrived again today just looking to order a tea as I came inside the counter server or barista was hysterically crying and myself along with other customers asked her if she was okay. She refused to respond and continued crying in the midst of not taking any orders while people were trying to be nice and kind and helpful toward her. I myself got her to speak and I asked her what was wrong and if she needed some help or if somebody did anything to her and her response was that it was her birthday and she didn't want to work. After she said that I was taking a back by her excessive crying and realized that she was crying tears and makeup into the same cups that she was sorting out to make drinks in. There was a woman who was waiting almost 40 minutes for her drink and I sat and waited around 25 as the girl paced around hysterically crying behind the counter. She never made my drinks so I decided to go up front where I saw an older gentleman and I asked him if he happened to be the owner or manager. He bitterly responded that he was the father of the female working and I asked if he knew the number to another co-worker or potential manager so I could get a refund on my pretty pricey tea order. I was extremely polite and when he refused to give me their number I said look I'm going to need her to give me a refund I am on a time constraint so I either need my drink or I need a refund. There was no manager or owner in site and I thought it was extremely odd that this female worker had her father babysitting her while she was working being that she was obviously of age to work. Long story short I never got a refund and ended up having to call the police because the barista's father got into my face mind you I am 26 weeks pregnant and was holding my 6 year old son's hand just because he was angry that I was asking for a refund because his daughter was unable to make drinks and because she was crying her tears into cups. The man got into my face screaming profanities and spitting at me I ended up calling the police and from there I do not know what happened with the man but the owner ended up showing up did not care to hear what occurred and decided to instead hand me a tea that was not my own and tell the police that I am no longer allowed in their establishment as if I would ever return anyway after being berated and screamed at by a grown man. I am still extremely in shock and surprised by this behavior and do not understand why this would even be allowed by an owner. If you are a parent a mother or anybody who lives in the Middletown area I strongly suggest to stay away from this establishment and use your money elsewhere because a 50-year-old man was protected over a pregnant patron with her child. I would never and will never return and the barista was literally screaming at the top of her lungs at me when I called the police because her father was screaming in my face and she called me a Karen while screaming mind you I was trying to console her when I walked in. I am beyond shocked all of the other businesses within the City of Middletown and wallkill are absolutely amazing and I have never had an issue with staff managers or owners and I think that says a lot do not patronize this...

Do you want a delicious beverage? Yes? Well, Mon Tea is the beautiful place for you to come get that beverage.

Located in the heart of Middletown, Mon Tea is a family-owned shop that has created an atmosphere that you will find relaxing, clean, and friendly. There are chairs and tables set up that have board games available to enjoy while you drink your beverage (if you are into board games). Relaxing music is also playing to enhance your sitting or standing experience.

You will also find that the owners are very friendly (but, if you are shy and would prefer to order via kiosk, that is also an option!)

I got a Jasmine Green Milk Tea with boba. Delicious. After you are done checking out the photos, planning your visit here, calling/texting your friends about it, and putting it in your calendar, make sure to get a delicious beverage ordered to your exact specifications. You will be...

Super upsetting to write this review but this place is falling off. I’m a loyal montea customer since they’ve opened but the past 4 times I’ve been here they’ve been swamped and do not have enough staff for the stores volume. My order has been wrong these past 4 times and I’m not the type to complain about anything but when I kindly just ask for it to be re made I’m told I have to pay again or get a refund even though they messed up the drink, how does that make sense? I have no problem waiting for my drink but when I’ve been sitting in your establishment for close to an hour and you make my drink wrong and want me to pay again for your mistake it is actually annoying and weird. I hope things change because this place is awesome and my family and I really enjoy coming here to support a...