Carvel — Restaurant in City of New Rochelle

They steal your money!!!If I could give it negative stars I would!!! Please do not order here!!! The people are extremely rude and do not care about their customers, I called because they made a huge mistake with my order giving me half a scoop of ice cream when I paid for 2 scoops per cup.The supposed “manager” Charlie was beyond rude, he simply said that receiving my entire order (wrong)wasn’t a big deal and that he didn’t care. To just resolve it with Uber, I absolutely despise brownies and both of my ice creams were filled them. Yes, uber will return my money if they decide too. Uber doesn't just give back it’s a process that takes days… but that’s not the principle of the matter, it was the attitude with which I was dealt with, I’m sure that not giving a rats tail about their customers really boils over well when they have to produce the ice cream. Will they even abide by the proper sanitary...

me and my brother walked in the carvell these employees are 3 girls 1 guy... they all talking with there backs facing the door the guys making a cake nobody budged/ made eye contact greeted us /we was ignored for like 3 minutes. then im like hello the guy rolls his eyes and walked passed the girls and got another girl from the back and she comes up all annoyed like what you want im like "Nothing because obviously im interrupting you at work.." two white people walk in everyone smiles greeted them and the boy making the cake hopped to it too get there order its bs... Even though its been a while , Ive been coming here since childhood im...

I been going to this Carvel since high school. In the last couple years the service went downhill, I just had my last transaction with this particular location! I won't say I will never patronize Carvel ever again but it won't be this location. They are all individually owned under the franchise. I made my selection over FaceTime. The person who was actually doing the purchase apologize repeatedly as the worker seemed annoyed. Plus his English isn't completely fluent. The employee put kid scoops in a small cup. I should of got the kids size and paid the kids...