We recently moved to Norwich and were recommended to try Nina’s. I have been very ill having had multiple surgeries (at an expense), and my husband and I never were able to celebrate our anniversary… So, we had an evening to ourselves and decided to try Nina’s. We perused the menu online and noticed the chicken dinners come with traditional red sauce on their pasta. Therefore, when ordering I made sure to be very specific and requested no red sauce on the pasta for the chicken Marsala for my husband and chicken francaise for myself. I requested the dinners just be made over pasta with their sauces. We both selected salads with balsamic dressing and specified NO ONIONS. My husband picked up dinner, which was just about $50 for the both of us, that was really a treat for us that we haven’t been able to do in a while. When I opened my chicken francaise there were chunky onions all over it. I called and spoke with same girl, Heather, who took our original order… I remember her specifically because we share the same first name and when I first called to order, she asked me to hold, put the phone on what sounded like the counter and hung it up about five minutes later. So, I had to call back to place the order. She was also a little rude when I jokingly said, “Oh, I think you may have hung up on me.” Anyway, I explained my issues and stated nowhere on the menu does it say there are onions in the francaise sauce and I have never in my life ate chicken francaise that had onions in it, let alone chunky onions. Heather got very flustered and handed the phone to someone else, who never identified themself, but basically told me they would not replace my meal because they put onions in their sauce. I am from northern New Jersey and frequently visited NYC often and when dining out, I tend to judge a restaurant by their chicken francaise… Again, I have never had onion in it in my life. So, I explained that I have food allergies and dietary restrictions medically. I also pointed out that I specifically asked for both salads without onions. One would think at this point Heather should have pointed out they use onions in their sauce at this point, but I guess times are tough and Heather must not have common sense. Nope, this woman got indignant and nasty. I also explained we were new to the area and this was our first time trying their restaurant. Didn’t matter. Too bad. She could’ve cared less. So, I told the woman on the phone (I’m assuming an owner or some type of management) that I would be sure to leave a negative review and we would never order from their establishment again. Thank you for ruining the first dinner I was able to order out in over 6 months after being so sick, and thank you for ruining our anniversary dinner. I think the customer service was very poor and ridiculous that I had to pay $22 plus tax to throw a meal in the garbage. This is not how to retain customers, especially those with allergies and dietary restrictions. Nina’s you should be ashamed of yourselves. I cannot in good faith recommend this restaurant to anyone due to their lack of respect and not owning a mistake by not listing onions as an ingredient in this dish on their menu, especially considering onion is not a typical ingredient in this dish and my medical issues. Btw, the chicken Marsala was subpar, in my husband’s opinion. This is the dish he tends to judge a restaurant by. Therefore, he has many chicken marsala’s to compare it to. There is only one piece of chicken with the entrées and my husband said his chicken was rubbery. Very disappointed to say the least. But, shame on us for not reading the negative reviews first and going off a word of mouth recommendation. I have since noticed Nina’s condescending replies to any criticism or negative review. Very poor business practice and looks foolish. With that, I will go out of my way to tell everyone I meet about my negative experience with this restaurant.