Point Cafe — Restaurant in City of Schenectady

I'm yet to place a pickup order from this place and have the items match the description in the menu. Sandwiches missing ingredients, paninis not grilled/pressed (which makes it not a panini). I ordered a hot dog today that was supposed to come with sauerkraut, coleslaw, pickles and French fries (according to the menu description) and just got a plain hot dog in a bun... Food always tastes fine to good, but would love to actually get the thing I ordered, if even just once.

Edit to add: It's great that the owner wants to be responsive to reviews and reaches out to people to try to fix issues, but there is nothing to be done to "fix" issues of accuracy in past orders. I'm not concerned about getting some cash back, or getting credits for future orders. I have limited time on my lunch breaks and the Point Cafe is just the most convenient place for me to grab lunch on my lunch break. I don't have time during my lunch break to get to my destination, check my food for accuracy, call the restaurant for a correction, go back there, and then go back to my destination and eat.

The only way to "fix" the issue, in my opinion, is to make sure the staff are appropriately trained, make sure all variations of the menu (online, in cafe, etc.) are accurate and match, and to have all the necessary ingredients in stock to make the items according to the menu descriptions. I guess we'll see if they can get that...

Very disappointed with this dinner. My husband and l, as Latinos very much would like to support this diner as it seems it's owned and managed by a Latino family and it's within the community yet with the pattern we've observed we can't see ourselves doing this. I ordered two sandwiches; a roll with bacon and a BLT; the cost for only two sandwiches, over $12. Each time on his way to work, my husband gets the same sandwich (bacon on a roll), he's given a different price. I ordered two sandwiches; a roll with bacon and a BLT; the cost for only two sandwiches, over $12. Each time on his way to work, my husband gets the same sandwich (bacon on a roll), he's given a different price. Today, in the BLT, there was hardly any bacon, one small piece of tomato on. each split cut, and an inch piece of lettuce, there was hardly nothing there! Again, very disappointed, clearly price gauging. If you want a solid business, please practice fair pricing and take pride in the overall service...

I've never really had a good experience at this restaurant, so I don't typically order from them. But, I have them a try. I ordered a grilled chicken sandwich. The fries that came with it were limp, lifeless, and had no seasoning. Since I had the order at home, I salted them and recooked them in the air fryer. That brought them back to life, kinda.

The chicken on the sandwich had decent flavor and was a nice size, but the bun was too soft and squishy to support the heavy fillings. The bun had been grilled on they inside which was a nice touch, but it just wasn't enough to make this sandwich worth the price. I ended up taking the chicken off and eating it without the bread.

Overall, it wasn't terrible but there are a few things I cannot forgive: cold, flavorless fries and a bun that falls apart before you can even...