Popeyes Louisiana Kitchen — Restaurant in City of Syracuse

Ordered via mobile app. Arrived and sat in line for a good 20-30 minutes. Once at the drive-through speaker let them know I had a mobile order. Took them a couple minutes to find it and they told me to pull up to the window. Once at the window the first thing the employee says is "You need to call corporate and tell them to take fish off the menu because we don't sell it anymore." I get it certain things aren't available but 1.) Don't charge me for it if it isn't available, and 2.) Don't make it my job to instruct your corporation on what is sold, tell your General Manager or Franchise owner to get it handled. They proceeded to inform me that they no longer have the apple pies we ordered either. At this point, between them charging me for the items they didn't have, and being rude about the fact they didn't have those items, I asked them to cancel/refund the order. They told me it was impossible to do that and that they could I my provide substitutes. Needless to say I drove away with no food and no refund. Thankfully a nice person at corporate was able to reverse the charge and refund my money. Will not return to this location as I have tried a few times previously and had similar problems and interactions. Don't get me started with their stinginess with the sauces and honey situation where they state the manager of the location does not allow them to sell or give out sauce unless you get order tender in which case you are allowed one, no matter how many you ordered. One other thing, their storage container in the parking lot where they keep napkins, utensils, cleaners, buns and other non refrigerated items looks like a bomb went off I side of it, food and supplies just thrown all over and pulled on too of each other, and their yard is covered in used oil. Look down at the ground by their drive-through speaker and you will see the whole yard is filled with rotting used grease and is covered in flies and maggots. It's all you can smell clear over to the next...

decent food, love the chicken sandwich! however the fries tasted like they had been sitting in old/unclean oil for a bit too long. but the real killer is the staff. i've been here a handful of times now (thinking that it's just an off day) and every time without fail we've always gotten snotty remarks... the last time we were there while, we pulled up to the drive-thru. the woman said, and i quote, "what do you want?" in the snottiest, most abrasive tone i've ever heard. i always try to be super polite and kind because you don't know what they've been through previous to serving us and it's important to show compassion. i work in retail and know it's not always easy to shove down the day's feelings. however, this behavior on almost every occasion is unacceptable. during this specific experience, when we ordered we realized we had misspoke and told the cashier (while still ordering) to correct our order. she asked us multiple times what it was, we spoke clearly and as kindly as possible, correcting ourselves. she finally got all angry and we heard the headset drop and another woman took over and read off our corrected order. when we pulled up to the window, we could clearly hear whoever took our order having a temper tantrum and repeatedly insulting us to her co-worker. she laughed when she realized the window was open. find some professionalism. truly the worst experience...

I saw everything that happened yesterday at night and I feel bad for that Manager Ali she was yelling at him in front of me during me ordering food Ali he always take orders and he a good Manager he was in the back. She went to him and start yelling at him, telling him come help me. He was talking back, saying I am washing dishes, changing the water when you wash the dishes, I don’t open my mouth or say anything and you told the Gm you got that you can do it by yourself so why are you coming up to my face telling me you need my help now do you want to do the dishes and I can do the drive-through this what Ali was telling her she starts yelling at him telling him your fired. She said it three times like she the owner or something Ali is the fastest person in Popeyes he always Pack my food talk to me nice not like the rest you boss need to fire the lady and bring Ali back to this Popeyes I saw everything that happened and I am with Ali he was sweating washing the dishes how do you guys want him to come help her when he was saying, she told the GM she got that so he can do the dishes you guys need to do something about this situation if not then yall going too lose...