KFC of Utica — Restaurant in City of Utica

Food was okay. But when my husband picked the food up the lady at the counter was pretty rude to him thinking he was an uber driver. Got home to realize they gave 3 orders of honey garlic wings and 1 honey bbq when it was supposed to be the opposite. Went back down there and I went in, politely explained and showed them. The same lady tried saying my husband grabbed the wrong bag and rushed out of there (I was in the car when he picked it up and he didn't come out to quickly) so I showed her the tag on it and told her that IS in fact my name, so it was the right order, they just switched the amount of each I was supposed to get which is understandable. Then she shows me the bottle of the sauce from the line as she's remaking it and points out the name to "prove" it was the correct one. She also was rude to another customer before she had assisted me when they asked her for a tray because they were eating here and rudely said her screen showed it as a takeout order (multiple times) and she was the one who was...

I have never left a bad review for a restaurant but my service today was so bad that I feel the need to. I waited in the drive-thru line for 20 minutes just to be told my online order was lost and I needed to park and wait for my food. I asked if I could just get a refund if it wasn’t even ready but they said it would be a hassle since I ordered through the app. I waited 10 more minutes and went inside to check on the status of my order. There were 5 people waiting in line in front of me and everyone in the back was ignoring them. Nobody was working the front register so the people in front of me eventually left after receiving nothing. Right after they left, 40 minutes later, my food was finally ready and given to me. The food was fine but my advice: save yourself from time and just eat...

I have been going to this location for years. I do not know what is happening lately, but the food is served dry, the service is not what is used to be; the staff seems tired, not motivated and lack of CS skills. I had to ask for napkins and a fork and was embarrassed to ask for ketchup because this is something that they should ask or provide. I guess not anymore. Not from KFC. The pieces of what is supposed to be "original" chicken were small and the food was cold and overcooked (even the skin was saggy). I think that this is the last for me. I bring a lot of customers there, but they don't seem to care. I took a picture of how I got my food when it was hand to me. If they do not care to serve, I do not care to spend my...