Chuck E. Cheese

WORST party experience ever!!! We chose to throw our 2-year-old daughter's bday party at Chuck E. Cheese Clearwater location because after recently giving birth, we needed everything to be easy and stress-free and what we got was the exact opposite. Our party was reserved from 12:30-2:30 and we communicated the time, date, headcount and any add-ons several times over the phone. When we arrived a little before 12:30, nothing was ready, no introduction from the host, just a point to the general direction of "table 7" when there was no party name or table numbers displayed. We were given one table with seats for the 16 children which left 6 seats left for 30 adults that they assured us they had room for over the phone. Our host introduced themselves after another 10 minutes or so passed, saying it's their first day so sorry for the bumpy start, said they were getting our stuff together and would ask the manager if we could have another table for our 46 guests, then left the area. When 12:50 approached, all our guests had mostly arrived and we had elderly people leaning against the wall with no place to sit, children running around with no cards to play with, no drinks, food, etc. We hunted down the host and the manager because we were growing more furious and embarrassed as every passing minute ate up our two hours of time for our child's party. We found the host hidden across the facility working on decorations and things in a corner. They refused to let us use the long table next to us because it was for a party starting after ours and decorated for 4, I repeat.. FOUR children to our 16 and they only charge for the children mind you!! They said they only account for the children, not the adults so one table is enough for us. They were STILL working on loading up the game passes for the children a half hour after the party was supposed to start and didn't even offer to make up for that missed half hour. Again, still no food, drinks, fun cards or seats provided at this point. They weren't apologetic at all, and actually acted like we were inconveniencing them. Every time we asked for more time or another table, they refused because they had to set up for the next party.. why is that future party more important than making the one in front of their faces happy? We ended up just taking over the other table after the manager reluctantly said he "couldn't stop us". The kids got the game passes and drinks over half an hour after the party started. Everything we ordered over the phone was lost.. 8 extra pizzas, cake order, etc, so they acted like they were doing us a favor by whipping up pizza and cakes last minute. We never got any refills on drinks so our friends and family had to bring up the pitchers to refill. We got no time with Chuck E. Cheese to sing her happy bday because they were still making our "last minute" cakes and they then dropped off the cakes on the table in the middle of 16 young children expecting us to wait for the Chuck E. Cheese show to end to sing happy bday to her?! The employees were mad we sang before the show because our 2-year old was of course crying wanting the cake in front of her. We cut the cakes and the children ate them with their hands because no knives and forks were provided. The extra 30 minutes the manager agreed to was of course forgotten and they came around at 2:30 to kick us out for that VERY important party after us. When the bill was reviewed, nothing was compensated, no apologies made. We paid over $500 for this experience and I expect at least a partial refund for the horrible treatment we received.