This place is great. I love dining here. It's been a work in progress. Initially I didn't like this place.
I read all the negative reviews and I can totally understand and attest to the negative reviews.
If you are used to Vietnamese food from the west coast, the food here will definitely taste mediocre.
When I first dined here I posted a 2 star review because I wasn't used to this restaurants way of cooking. (Very bland)
I later posted a negative review because they hired a new guy to work the register and he was abusive and aggressive towards me.
I later changed my reviews after he was fired and I got used to the change of cooking styles (west coast Vietnamese to east coast Vietnamese), I found that if I add a bunch of soy sauce and lots of siracha , the food tastes better.
I don't like that they charge 50 cents for soy sauce but the siracha is complimentary . I have learned to accept this because I'm guessing it's an east coast thing.
They also charge for bean sprouts , lime and jalapeño which usually comes with PHO. It's like being charged for ketchup at a burger joint , but hey I guess this is how they do things on the east coast.
One of the negative reviews was disturbing. A man waited a very long time for his food, they ended up blaming him and pressuring him into taking the LATE food to go instead of a refund. They actually refused him a refund. I can totally see this happening because I dine here so frequently....It upsets me that they did that to him.
I ACTUALLY saw a girl wait 45 minutes for her drinks . Her and I were the only two people in the restaurant. They didn't even apologize to her ..... again I chalk it up to it being an East Coast thing.
Another negative review was about how the female owner can't speak very good English. Which is true, if you phone in a order she will either get it wrong or miss items you requested (special requests) . The language barrier is an issue , so I stopped phoning in my order to avoid conflict.
The restaurant is modern and very clean. Wifi would be nice but I understand this is a new business and maybe they can't afford it yet.
The owners are husband and wife , I personally never really had a big issue with them. They have been nice to me.
The portion size and the condition of their bread needs to worked on.
Like I said dining here has been a work in progress. I only dine during slow hours NEVER during peak hours (you will never receive your food)
I have learned to love this place. I eat here frequently and can attest to both the positive and negative reviews.
No Wifi *insert sad face :-(
Lots of free parking
Close to shopping (Burlington, Fresh Market)
Wheel chair accessible
Indoor and out door dining available