Dunkin' — Restaurant in Clearwater

I have had multiple bad experiences at this dunkin donuts. I have also emailed corporate who told me that the manager at this dunkin would get back to me to go over my concers. They did not - which is why I am leaving this review as I have no other outlet. I went through the drivethrough to get a latte. The latte was made wrong. I then went inside to have them remake it. The inside was filthy. This was at 9:30 am .it was not busy. There was no one in the drive though or in the store. The back counters and kitchen were also dirty. There was stuff all over the floor and on the counters. Spilled milk and coffee everywhere. The employee took my drink without saying a word and made a new one. Never once saying ANYTHING to me. I told her she could throw the one i had away. I put it on the counter. She just turned her back to me and walked away.

Then another day I did a mobile order for pick up. Just 3 coffees. that is it - nothing in them. I got to the store about 10-15 min after placing the order. Again - no one in the store - 3 employees in the store - Only one said anything to me after i waited to see if my coffees were coming. Finally she asked if she could help me. I told her i was there for a mobile order. (again 3 black coffees). She says "oh we havent made them yet" then proceed to pour 3 black coffees for me. Very unfriendly , rude like i was bothering her day. The other employees just mean-mugging me.

Again - I would avoid this location...

I nominate this to be the worst dunkin in pinellas county . Every time I come here I have a weird experience. I have it one last try today, and it was yet another bad experience. For starters they have a note on the window practically begging for tips, awkward ! , They gave us no straws with our iced coffees ! Then when i ordered my hot coffee with extra cream, they gave me a cold coffee when I asked the guy if they had a steamer like starbucks to heat the coffee up, he replied I think it’s off for the day ? Why would you turn it off in the middle of the day ? So i asked the lady if she could heat up my coffee and she said no I would have to make you a brand new pot and refused to use their steamer to give me a hot cup of coffee. So I got a crappy cup of luke warm / cold coffee that I ended up dumping out and went to starbucks instead to get coffee where it’s hot and the service isn’t from dumb idiots who can’t make a cup of hot coffee with cream? So annoying!

I see you guys have TWENTY 1 star ⭐️ reviews in a row! Like you never see that ! Where do you find these people? You need to show your customers that you care and hire...

Guess general manager, or the manager or the owner does not care how customers feel at all. The employees need to be trained or fired. They are so lazy and they act so miserable. They throw the food in the bag, burnt bagels, carelessly organized And so rude. The behavior is unacceptable. Lots of people have negative experience from this location. They act like they are being forced to work there. Whoever is reading this, please do not go to this location or waste your money. Do not waste a penny at this location because they give you dirty and burned food nothing is fresh . The managers go through the reviews and they really don’t care. It’s all about money for them. They don’t care about the customer service. I will be having rest of my colleagues and friends. Leave a review here at least it could get to somebody in the management who...