Subway — Restaurant in Cleburne

I have visited this particular Subway several times over the last couple of years. Recently when visiting the employees have become less and less customer friendly and sometimes down right rude! I have returned because I like their sandwiches; however, after yesterday I think I will take my business a block or two down the road to Firehouse Subs! I ordered and PAID FOR 2 sandwiches on line at about 4:05pm for pickup at the store at 6:30pm. I actually arrived 5 minutes late at 6:35pm only to be told that my order had not even been made! I was told by the cashier that they were too busy to make my sandwiches that I had ordered 2 1/2 hours earlier. I asked to cancel my order as I could not wait due to an event I had to be to at 7:00pm (which was why I ordered in advance in the first place!). The cashier said he didn't know how to do that, that only the manager could authorize that and he wasn't on site and wouldn't be there until Monday! My bill was $19.01 (which included a $1 tip) so I asked if I could just get a gift card for the cost of my sandwiches to use later, but was again told by the cashier that he didn't know how to process a gift card. He asked a colleague to help who asked me to use a credit card to get the gift card. I told him that I had already paid and just wanted to cancel my order or get a gift card to use later. He said he didn't know how to process a gift card without a credit card so said he couldn't help and just left me standing there. The cashier told me to come back the next day so I did. Again, no manager on site to help me and the worker inside said she could could not do anything but make the sandwiches I ordered which I did not want. I just wanted a refund or money returned to my credit card. She could not do that without manager approval so told me come back in the morning to visit with the assistant manager who will be on site at 8am, which I will do. When I went to the store this morning, my order on the App was still there indicating that it was being made. After visiting with the worker I noticed that the order on my App had been changed to Completed and picked up at 6:30pm: which is not the case. I still haven't received a refund or the sandwiches!! I have been willing to overlook the unwelcome atmosphere that has been present during my last few visits, not to mention stale bread, but I think this episode has pushed me out the door! Subway Sandwiches are good, but service at this...

Subway is one of my favorite go-to places when I am looking for a quick bite for lunch. I swung through a Cleburne, Texas Subway this weekend. When I walked in the door one of the employees immediately welcomed me by informing me that they were extremely short-staffed, were doing the best they could, and that it might take a while for me to get my sandwich. I was not in a hurry and am empathetic to situations such as this, so I did not mind the wait.

The store was very clean. Looked as if it had undergone a recent remodel. The employee who greeted me (I assumed was the shift manager) was enthusiastically promoting Subway to the customer in front of me who was looking for a job. She said, "A big perk of the job is that it is so hard to get fired." I thought that was such an odd thing to say.

It was finally my turn, and I ordered my sandwich, a toasted, 6-inch, flat bread veggie. In all of the other Subways that I have visited, when ordering a veggie, the guacamole is automatically included. This store was going to charge me extra for guacamole. I inquired about it by saying, "Y'all are the only Subway who has charged me extra for guacamole on a veggie." The girl who was making my sandwich threw her hands up in the air as if to say, what do you want me to do about it? And, she stood there staring at me.

She finished my sandwich, completed the sale, and I was out the door 20 minutes after I initially arrived for my quick, to-go order.

I dove into my sandwich as I headed to my destination. First bite was so tough that I thought I had bitten into the wrapper or a piece of cardboard. The second bite was just as hard, so I spit it out. Another bite... spit out. Another. Another. In fact, the first 1/2 of my sandwich was inedible because I could not chew the bread. I decided I was done with the Veggie-a-la-cardboard sandwich and went to Firehouse. Sorry, Cleburne Subway. Even in spite of being short-handed, you should always...

If I had a option to have zero stars that's what I would have chosen. I've been coming to this Subwsy for two years now and never had a bad experience until tonight. I went around 9pm and the manager named Devaughn was taking my order. I had ordered the beast which comes with pepperoni, turkey, salami, ham, and roast beef. Instead of roast beef I asked if they could substitute it for bacon. He said no their register doesn't take substitutions. I said that's fine I still want bacon. So as he's making my sandwich he tells the guy on register to charge me extra for ham and bacon. I asked him why are you charging me extra for ham when the sandwich comes with ham? He said he has to charge me for ham since I'm not getting roast beef? I said make that make sense it comes with ham so why are you charging me for ham? He said he has to charge me for not getting roast beef, huh? I said no I shouldn't get charged extra for something that it comes with. He then took the meat he had in his a tossed and walked away. He asked a lady to help me. So I asked her for a number to complain she said she didn't know. I said what's his name and before she could answer Devaughn then comes from the back and stands right next to me and points to his shirt my name is Devaughn I said thank you I'm calling to make a complaint and started walking out the door. He then says that's fine I was trying to explain to and follows me all the way outside as I'm walking to my car. Devaughn is very unprofessional and I'm thinking this dude crazy following me outside. I was never irate or yelling so idk why he was following me. I know they have cameras and videotape shoukd be pulled. I will never go there again I'll be going down the street to firehouse subs and/or the Subway in...