Bruegger's Bagels

Every time I come to the Bruegger’s at Cleveland airport I have a horrible experience that always leaves me so uncomfortable!! The first time the woman taking orders was apparently speaking to me, but I couldn’t tell because her back was facing me. Then she whipped her head around and goes, “OH MY GOD HELLO??? I SAID ‘NEXT’!!” I’m sorry, how was I supposed to hear her when she had her back toward me?? So unpleasant.

Well this time I was so focused on being ready to avoid getting yelled at that I didn’t even see the sign that said “wait for the next person to be called to step up” and I guess I stepped up before she was ready for me. My bad. Well she goes, “OH MY GOD YOU’RE AGGRAVATING MY NERVES CAN YOU READ??? I’M NOT READY FOR YOU YOU’RE SO AGGRAVATING!!” It was so disrespectful that I just walked away without ordering.

It’s almost comical that both times she screamed at me before a single word even left my mouth. I don’t know what her issue is, but I think she should find a job where she doesn’t have to deal with customers if she has such a short fuse. As a server, I’ve dealt with plenty of ‘aggravating’ customers who have done much worse, but I’ve never yelled at them. I don’t know her name, but judging by the fact that this has happened to me twice before I even had the chance to speak, I’m sure you’ll know who I’m talking about. Seriously rude.

Edit: After scrolling through at least 50 bad reviews about staff being rude I’m wondering how she’s still employed/how this place is still open. So insane.

Update since it was requested: Guest services responded that they’d notify the regional manager. Seeing as how this has been going on for years, I don’t expect anything to come of it.