Happy's Pizza — Restaurant in Cleveland

I arrived at Happy's Pizza I guess at the time the store had just opened because the entire parking lot that housed other businesses was totally empty except for my car. At least the parking lot was clean. I sat in my car for a few minutes because I couldn't tell if the store was open. When I did enter the store was slightly dark but, clean and I didn't see any employees at all. It is kind of hard to see through the glass that is dark tinted. I assumed that there was only 1 person working because He was the only 1 who came out from the back. My pizza was due to be picked up at the time I had arrived and was quoted a time of an additional 6 minutes. I didn't mind waiting for the order at this time because I had no other orders and no where else to go. The employee was very nice and polite and He even apologized and gave me a smile. Even though I like to have my orders already prepared and ready on time there are exceptions to the rules (sometimes) when the Merchant is courteous and polite with a smile that makes Your day a little better. ESPECIALLY WHEN I DIDN'T MIND NOR COMPLAIN...

The last three orders I received have been of poor quality. From the cheese on the pizza being thrown all over the inside of the box to missing condiments that come with the meals or soggy food. Today took the cake!! I placed an order through UBER eats and when the order came all of the items that I was charged for were not delivered. I ordered a chicken dinner an order of mozzarella sticks and a large pizza (trying to feed 4ppl). All I got was the pizza!! When I called the store they admitted that it was their fault because the girl that handed to food off to the driver was new. However they offered no resolution and stated that I’d have to take it up with Uber but they will not rectify the error even though they admitted fault. I’m probably not going to order anymore. Each time they’ve screwed up the order, they’ve offered no resolution. Nothing that says, we appreciate your business and we’re sorry..... third times a charm for me and nothing taste good other than the pizza anyway and even that is...

The cook's were not wearing hair nets no gloves ...the lady who took our orders but crack was showing. There was food all over the ground upon entering the store. And that was the worst customer service experience I've ever encountered in my life! It was very chaotic there no uniforms people were walking in the door and the behind the counter..you cant tell who works there and who didn't. Their (the workers) mouths were foul and then they began arguing and cursing among each other ...yes right in front of customers! So very unprofessional! I do not recommend this location !!! I didn't want anything to eat from there when I saw the staff's behavior and uncleanliness and no one had on hair nets and had long dreads no hats no gloves touching the register among other things no one washed their hands or use sanitizer They were backed up with orders and yet constantly walked back n forth outside to smoke in between arguing and placing blame on each other about why they...