It's usually perfect in the mornings. Employees are always really friendly. You get greeted at both windows. They read your order back to you. The line wait time is super quick even when busy. The food is always hot fresh and I've yet to have an order messed up. However the last week their speaker isn't working good and their messing orders up. And this morning I was given old coffee that tastes burnt and 16 sugars and extra cream didn't even make it taste better. The evening people however. They open the windows and say your total just 2.16 no other words. And give your food. It's like they're too busy to even say hello. Makes you feel like they don't want you there. The line wait time is always enormous. And just Sunday night my boyfriend went to get a sandwich a coffee and two small fries. They handed him his coffee then he waited 3 minutes. For them to open the window and say sorry I served your ordered what did you have. Then to wait another 5 minutes to get it. So chaotic. My recommendation don't go after 4pm and triple check to make sure they have your order right.