Wendy's — Restaurant in Cleveland

I live near this Wendys and do not go very often because of how poor the service is. Today I made the mistake of going when I should have known better. If i could take stars away here I honestly would. Even one star is above the review i would like to leave.

At first i was impressed that they had upgraded their menu board since my last time here and it did in fact look nice. However after being in the drive thru for about 25 mins I finally received my food, or what I thought was my food. One cursory look at the bag and I thought it was everything but I was wrong. So then I went inside to let them know I was missing an item. After standing near the counter for about 5 mins with a bag of food in hand and a receipt I had to call one of them for attention. They then apologized for the missing item and began making a new one. After they made it once they gave it to someone else. After about another 5 mins until they realized I was still waiting they made yet another sandwich for me. After about 40 mins all in all I finally had all the food for my party of three. One hot sandwich and the rest all cold food due to the wait time. Very unpleasant experience, I live in the area and should have known better than to come to this Wendys so I am not sure what I expected but this time I just had to leave a review. Save your time and your money, go somewhere else.

P.S. I ordered two four for fours and by the time we got everything back to eat them they were cold but they also had no bacon on them when they were ordered with Jr Bacon...

Ordered through the Mobile App as I usually do, but the 1st time I have used THIS Wendy's... IN the Mobile App it GIVES you the OPTION if you want "Pickup, Delivery, or Drive-thru". I ALWAYS use the Drive-thru option, & AT THIS STORE, as I was using the Mobile App, it ACTUALLY SAID that "Pickup" (going Inside) wasn't available, so ONLY Drive-thru OR Delivery... NO BIGGIE, because I PREFER Drive-thru 🤷‍♀️... WELL lol, when I got to the speaker, the gentleman told me that I had to come INSIDE for Mobile Pick-ups🤔😳🙄 ...Would've had to leave the Drive-thru, make a Left turn OUT onto the busy road, & BACK INTO the store's parking lot to do so😕🤨🙄 I explained this WASN'T DoorDash, but a Mobile Pick-up, & it EVEN SAYS ON the Mobile App to pull up to the Drive-thru speaker & just tell them my name... He AGAIN tells me that they DON'T do Mobile App orders through the Drive-thru 😒 🙄 ...I tell him ALL OTHER Wendy's do so, & the Mobile App GIVES THE OPTION for Pick-up OR Drive-thru, & THEIR STORE ACTUALLY SAID the Pick-up/Inside was CLOSED 🤨🙄 Lol, at this point he tells me he's gonna let me do it this time & go ahead & pull up to the window🤣🤦‍♀️ NEVERRRR EVERRRR had ANY problems using Mobile App at ANY OTHER Wendy's stores🤨🙄🤷‍♀️ Needless to say won't be back to THIS ONE 🤦‍♀️😬🙄 Weird that ONE Wendy's would do DIFFERENTLY for the Mobile App than ALL the other Wendy's in Cuyahoga County & Medina County as...

WORST DAMN WENDYS IN OHIO! I dont know why I even waste my time with them. I told them I'm allergic to mayo, told them that, but yet both of my burgers were covered in mayo! Didnt realize until I got home the 2nd time(had to drive back bc I bought a large pop due to them having peelies on them) I didnt want or need a pop due to having some at home, but I wanted the chance to win something big! So I had gone back to get my cup. Was told the promo hadn't started yet even tho their website said it started days ago. I called corporate to see if it was live or not and it is. So I have now bought a pop that I dont want. Was never given my frosty I paid for and they messed both my burgers up. NEVER unhappy Specially seen that I've already put a call into corporate 2 days ago and still haven't heard anything back. I wasn't making 3 trips to Wendy's for them to finally get my order right. After you couldn't fix it the 2nd time I was done and was just dealing with corporate at the moment

Oh and I asked for ketchup, none in bag. They gave me bbq and I am not a fan.

Dont ever go to this location. The wait time is here is horrible and they ALWAYS get your order wrong. The last time I came here they gave me someone else's order and I had to drive back up there yo...