Dairy Queen Grill & Chill — Restaurant in Clinton

This was the second time I ordered a cake from this DQ I came from freeport to grandkids Birthday went to pick up cake at 11 when they open I had to knock on window for them to open door the personalities was unbelievable. No sorry no smiles the guy behind counter was getting an order for a drive p I said I'm here for a cake he said pointing to the guy who unlocked the door he can help you so I told the kid ( who looked like he was hung over or high ..I told him my name on cake he turned & went back but came back through saying nothin with another employee following him never looked at me or acknowledged i was there then a female with headphones fir drive through I said excuse me I'm just here to pick up a cake the last time I was here you people took forever to wait on,me also I'm the only 1 here anyway she was so rude asked my name checked me out with no talk or I'm sorry NO smile or thank you ..they all looked like they was the unhappyest people I've ever ran across from customer service.. I will Never purchase from there again and it could use a cleaning also ..but if the manager of this DQ reads this I hope they fire every one of them since this must go on,alot if it's my second time with this service...

Once upon a time in America, one could get a blizzard treat from a dairy queen. Those days are gone. As a 35 year customer of dairy queen, I must say I no longer have reason to frequent this business. First, the blizzard has a consistency thicker than that of a milkshake to ensure the product is properly scoopable with the standard issue super-long red spoon that comes with said blizzard when purchased at a DQ near you. The blizzard flip was a double-check to ensure product integrity within full view of the customer. Secondly, when looking down at my milky m&m soup in the drive-thru, I am reminded that an m&m blizzard has always been made with vanilla ice cream, yet I'm looking at a chocolatey milk soup instead. Finally, the flavor of the ice cream is all wrong. Within a minute of receiving my "blizzard", I try and fail to stand up my spoon in it (meaning the product was certainly less dense than even your average milkshake), begging the question "why give me a spoon to eat this when, in fact, this food item cannot be eaten with a spoon???" ..but, other than these minor mishaps in taste, color, consistency, flavor, and edibility of the "blizzard", as it were, my experience with the staff was...

I'm typically not one to complain but when it seems like management sees no issue with how they are doing things it just rubs me wrong. I waited in the drive through for an unacceptable amount of time just to find out they had shut down their grill an hour before closing. I was then stuck in line and decided to just order ice cream. I asked to speak to a manager and was told she was on break. Had to explain to him that an upset customer probably warranted her to come off break and to please go find her which he finally did. manager told me she was the only one of at least four employees that knew how to run a grill (train your employees!) and she needed a break (apparently an hr long break). Also said she needed to clean the grill before close. Since when does a restaurant close their grill and refuse customers food an hour before they actually close just so they can clean? Serve your customers and clean...