Papa Johns Pizza — Restaurant in Clinton

EDIT I would like to come back and edit this review to say that the GM contacted us today. We did report the store to corporate, and this was the follow up. She was super helpful and sweet. She made sure we knew she could see the issues on her side as well, and that they would be addressed. Although our experiences have not been great with this location, I do have a lot of respect for a GM that actually follows up and attempts to make things right with customers that have been wronged.

I wish I could give this place zero stars. My family lives a total of 5 minutes from the store, maybe 7 on a busy afternoon with traffic. Which is great, because we love papa john's. Unfortunately, we have had nothing but HORRIBLE experiences with this location. It started with them charging our card online and then saying we never ordered. They helped with that, and we thought we would give them another chance because of the way that they handled the situation. I wish we had just moved on to the next place, but we didn't. The next 4 times ordering, it took WELL OVER three hours each time to get our order. Three of the four times our order was just cancelled without our knowledge, we only found out when we called after not getting our pizza. Each time they have "made it right" by sending us a pizza three-four hours later. Tonight, we received our pizza 5 hours after we ordered, and after 4 phone calls to the store and one phone call to corporate. Everyone we spoke to was extremely short and rude, and I guess couldn't understand why we would want the pizza we ordered. I try to be super understanding, and can understand that sometimes you get backed up..but FOUR hours?? Safe your money- go...

I have not had papa johns in a very very long time and it used to be my favorite but not after last night. I understand that it was close to closing time but if not able to preform correctly then do not take the order. I placed an order at the clinton facility the pizza I received was thick on one side and thin on the other, the toppings were very little and nothing was like the experience I have had before. I paid for pizza,paid for delivery, and also gave a tip expecting the papa johns I once loved to be the same yet it was lacking.The crust wasn't even the same taste as I remember and I could tell it had been rushed because of how doughy it was. I do not know what papa johns has changed but it needs fixed back or you will lose a lot more customers. Food got 1 star because it wasn't edible. Service got 3 stars because it was quick but wasn't of quality. Atmosphere got 5 stars because I was at my home and my...

As a pizza fan myself, this location is great. I've ordered here multiple times and they've always had fast and consistent times when ordering food. The staff appears to be fully trained and very social with customers. So it's not like you're walking in and just staring blankly to the ceiling. Another thing to note is the quality and effort of the team. Like any other place, there will be slip ups or perhaps they forget an item in your order, but that sure doesn't keep them from resolving that issue for you. And in my experience that resolution is professional, kind, and overall handled very well. If you're looking for a great pizza, great customer service, and all around amazing quality, this location is, in my opinion, one of the best pizza joints in town. A definite...