Sichuan Taste — Restaurant in Cockeysville

I have had several encounters with this place where they have made customer service not a priority. Every time I've gone to the manager about issues and concerns resolution is to throw something extra food wise at me. Unacceptable behavior I believe instead of dealing with the cause of the issue and just putting Band-Aids that don't deal with the underlying situation at hand at the moment. My latest encounter was with the young lady at the counter who was taking the orders and giving the completed orders to us. This was the first time my autistic girlfriend's daughter went in to place an order and pick it up had an encounter with someone and it turned out to be a horrible situation she 17. The lady at the counter once the meal was completed she took the bag of food and forcefully put it on the counter and slid to her and took a can soda and again forcefully put it on the counter and pushed it towards her and made her feel very uncomfortable and unsafe picking up the food. All I know is when she came back to the car she tears pouring down her face she was terrified! Mind you I wasn't in the vehicle her mom was I was home. Word got back to me I I went back to the establishment and I spoke to the manager who assured me that she would take care of it and again gave me free food two chicken wings and a little bit of fries and a soda and that supposed to have made me feel better. The next day or so we were feeling like we wanted some Chinese food so we decided to try it again. Long and behold the same girl was at the counter with the same smirky attitude and it got to the point where all we ask for was an apology so that the 17-year-old autistic daughter of my girlfriend would be able to come into the store cuz she was just frightened. The manager told me that the girl was just a baby so basically don't worry about it there's nothing we can do about it. All I asked to do was apologize to you the 17-year-old autistic girl who was frightened just to come into the store yet again no she didn't want to do that instead she rolled her eyes at me and smiled with a smirk and then went into the back where no one can see her again and we decided not to eat there anymore so yeah that's how we no longer patronize...

Shrimp and Lobster sauce. The mushrooms in this dish are excessive and turned the sauce black. Tasted burnt and spicy. Lost the Lobster sauce taste no eggs evident. Shrimp good size doesn’t taste close to any GOOD Shrimp and Lobster sauce I ever had. Shrimp Toast was spongy and over fried. Tasted like old oil. Spring Egg rolls ok very spicy and not crispy at all. Didn’t ask for spice. They were just ok. I liked the price for all food but was substandard in taste and texture. I wanted to like this place, have heard some good reviews. This meal was No Bueno! We won’t be back. Very Polite people they need to fix the authenticity of the taste of there food. If this is their version of shrimp and lobster sauce, it won’t impress anyone. Mine was a hot mess! Edible, but barely so, and not enjoyable, even for the price which was 10-$11 cheaper than Golden House for same food, and not as good. Golden House isn’t the greatest either but more authentic. 🙄 The 5 star ratings right after the dud ratings are a bit suspicious. Sort them worst to best to get an idea then sort them...

I work at a hotel in the area and used to use this place as my go to. As a hotel employee we always get asked where are good places to eat. I’ve lived in the area all of my life and I can tell you, that this is the WORST place in this area. The food quality definitely needs to be evaluated because I wouldn’t even feed an animal this food. However, that’s not the only problem. The delivery driver that they use for this place (not Grubhub or a third party app) is VERY inappropriate. I read through all of these reviews. How can a restaurant keep an employee who is a pervert?!? He was extremely racist to me several times and he was sexually harassing me and my coworkers. If you as a company value your customers, then make actual changes. Don’t apologize to customers, MAKE THE CHANGES! Get rid of the perverted Asian man who delivers your food and get a new chef or something. That food is nasty! DO NOT ORDER FROM HERE (unless they...